Kaplan has a job you can do from home! They need people to help students. The job is called Customer & Learner Experience Specialist. If you finished college and have 0-1 years of work, you can join. You will talk to students on email, chat, and phone to help them. You can work full-time or part-time. The pay is ₹4 LPA – ₹5 LPA. Kaplan is a big company, and this is a great chance. Apply fast
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Opening Details for Kaplan
| Kaplan Work from Home Jobs Details : | |
| Company | Kaplan work from home |
| Roles | Customer & Learner Experience Specialist |
| Qualification | Bachelor’s degree |
| Location | Remote |
| Work Experience | 0-1 years |
| Salary | 4 lpa-5 lpa |
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Primary Responsibilities
- Take full responsibility for managing the entire customer/learner experience across Innovation Group products and programs.
- Provide excellent multi-channel support through email, SMS, and live chat, ensuring a smooth pre- and post-enrollment journey.
- Clearly communicate program details and policies, troubleshoot technical issues, and document important information for seamless customer support.
- Monitor and manage incoming messages, responding directly when needed.
- Handle direct customer interactions for application issues, cohort cancellations, group deals, and other essential communications.
- Represent Kaplan and its partners professionally by resolving issues efficiently, offering product support, and ensuring a positive customer experience.
- Manage late enrollments, extensions, partner referrals, and other off-cycle processes for learners.
- Stay updated on business developments, product changes, and requirements while using templates and knowledge tools to provide accurate and helpful responses.
Minimum Qualifications
- Clear and effective communication is used, with messages adjusted for different audiences and situations.
- Customer service skills are strongly demonstrated, always ensuring customer satisfaction.
- High-quality service is provided remotely while performance goals are met.
- Customer questions are handled across multiple channels, including email, SMS, live chat, and phone.
- Multiple tasks are managed efficiently with close attention to detail.
- New systems and assignments are quickly learned and adapted to.
- A fast-changing environment is embraced, and continuous improvement is aimed for.
Preferred Qualifications
- Working in a fast-moving company or flexible team is preferred.
- Strong attention to small details is required.
- Problems are solved independently, but help is asked for when needed.
- Flexible hours, including evenings or weekends, may be required.
- Remote work experience is valued.
- Knowledge of CRM tools like HubSpot is helpful but not necessary.
- Experience in selling to customers in different ways is considered a plus.
- A love for helping people, learning, and education is encouraged.
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Apply Now for the Customer & Learner Experience Specialist Role at Kaplan
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Benefits of Working with Kaplan
Many great benefits are offered to employees at Kaplan. A friendly and supportive work environment is provided, where learning and teamwork are encouraged. Good pay, flexible work options, and career growth opportunities are available. Training programs are offered to help improve skills. Health insurance, paid time off, and retirement plans are also provided. Work-life balance and employee happiness are valued. A successful career can be built at Kaplan.
About Kaplan company :
Kaplan is a global education company dedicated to helping students and professionals achieve their learning and career goals. With a strong presence in test preparation, higher education, and professional training, Kaplan provides high-quality programs in various fields. The company partners with universities, businesses, and individuals to offer online and in-person learning solutions. Known for its innovation and commitment to student success, Kaplan has been a trusted name in education for many years. By focusing on learning, growth, and career advancement, Kaplan continues to empower people worldwide with knowledge and skills for a better future.
FAQ: Kaplan Work from Home Jobs
How can I apply?
You can apply through Kaplan’s official careers page or job portals where the position is listed. Submit your application and follow the recruitment process.
Do I need prior experience to apply?
While experience in customer service or CRM tools is helpful, it is not mandatory. Kaplan provides training to help new employees succeed in their roles.
What is the role of a Customer & Learner Experience Specialist at Kaplan?
The Customer & Learner Experience Specialist provides support to students and customers through various channels like email, SMS, live chat, and phone. They help answer questions, troubleshoot issues, and ensure a smooth learning experience.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
