Syfe is hiring for a work-from-home job as a Client Success Analyst. This job is great for people who have 2 to 5 years of experience and have completed their Bachelor’s degree. In this role, you will support customers, answer their questions, solve their problems, and make sure they are happy. You will also work closely with other teams to improve the customer experience. The best part is, you can do all this from your home. Syfe gives you the tools and training you need to do your job well. They also have a friendly team and flexible work hours. If you are someone who enjoys helping others, likes working from home, and wants to grow in a tech company, this job could be perfect for you.
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Position Overview of Client Success Analyst role Jobs at Syfe
| Syfe Work from Home Jobs Details : | |
| Company | Syfe work from home |
| Roles | Client Success Analyst |
| Qualification | Bachelor’s Degree |
| Location | Remote |
| Work Experience | 2 – 5 years |
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Responsibilities:-
- Take ownership of assigned client support tickets and ensure prompt resolution to all client inquiries and issues
- Serve as single point of contact for client queries and engage clients to gain a full understanding of client service needs and gaps
- Work closely with internal stakeholders to deliver customer service that exceeds client expectations
- To craft professional responses to clients based on understanding of internal processes and product offerings
- Adapt and select appropriate templates for responses to repeated issues
- To resolve clients’ issues based on understanding of internal process and reach out to internal stakeholders if required
- Demonstrate exceptional prioritisation and time management skills and, through escalating when appropriate, maintain and enhance long-term client relationships
- Understand and adhere to escalation matrix for complex or high priority issues
- Continually build familiarity and knowledge of Syfe’s product offerings and become the domain expert on the usage of all features within the app
- Adhoc projects may be allocated from time to time
Minimum Qualifications:-
- Experience using Zendesk or similar customer service software will be an asset
- 2 – 5 years’ prior work experience in a position with a ‘client relationship management’ focus strengthening working knowledge will be an asset
- Outstanding command of both written and spoken English
- Previous experience in financial services will be considered an asset, however it is not mandatory
- Ability to both work independently/remotely as well as collaboratively in a team setting
- Has a positive attitude towards addressing issues related to clients
- Exceptional verbal and non-verbal communication skills
- Ability to perform in a fast paced, high pressure, rapidly changing work environment with self confidence, energy and motivation
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Why Choose a Career with Syfe ?
In your careeer with Syfe you will be part of a moving and innovative digital investing platform that helps users grow their wealth confidently. Founded in 2019 and Headquartered in Singapore, Syfe has grown quickly within Singapore, Hong Kong, and Australia, having over 100,000 investors registered on their platform. The company has received $79 Million from world-class investors and has also been awarded “Wealth Management Fintech of The Year” by the Asian Banking and Finance Awards.
Syfe’s core values of being Humble, Hungry, and Hustle-driven greatly impact their workplace culture. the company offers an environment that motivates users to take challenges head-on while growing and persisting forward. Employees have claimed that Syfe has a rating of 4.2 out of 5 on AmbitionBox showcasing that they have a good work-life balance as well as supportive company culture alongside skill-sets.
About Syfe company :
Syfe is a registered digital wealth management service provider in Singapore which was established in 2019. The managed investment portfolios, brokerage services, cash management solutions, and other financial services offered by Syfe are licensed by the Monetary Authority of Singapore (MAS) and are aimed at retail investors who look for accessible portfolio management solutions. The platform develops custom, diversified portfolios for clients across the globe using automated proprietary algorithms which consider the client’s risk tolerance and goals. As of now, Syfe has expanded operations to Hong Kong and Australia where they currently serve over 100,000 investors in Singapore. Syfe plans to further increase service offerings in Canada, Malaysia, and Japan. The company has received funding from Valar Ventures and Unbound which has exceeded 79 million so far. Syfe has won multiple awards for its services including the Wealth Management Fintech of the Year from the Asian Banking and Finance Awards.
FAQ: Syfe Work from Home Jobs
Q: Is the work culture at Syfe remote-friendly?
A: Yes, Syfe is known for its inclusive and collaborative work culture. The company supports remote
Q: What kind of remote roles are usually offered by Syfe?
A: Syfe typically hires remotely for roles like Operations Analyst, Research Analyst, Client Success Executive, Software Engineer, and Product roles.
What are the benefits of working from home with Syfe?
A: Employees at Syfe enjoy flexible work hours, supportive teams, access to training and development, and a strong company culture. Remote staff are given the tools and support they need to do their jobs well.
Disclaimer:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
