Go through this full article & know the responsibilities and requirements for the S&P Global Off Campus Drive for Experience 2023.
Table of Contents
S&P Global Off Campus Drive for Experience 2023 – Overview
- Company – S&P Global
- Role – Sr. Application Associate & Analyst
- Qualification – Any Graduate
- Experience – 1-3 Years
- Location – Bangalore/ Gurgaon
- Salary – 3 LPA – 8 LPA
ABOUT S&P Global COMPANY
S&P Global is a prominent American financial information and analytics company, providing essential intelligence for individuals, companies, and governments worldwide. Renowned for its comprehensive financial data and analytics services, S&P Global operates across various sectors, including credit ratings, indices, research, and analytics. The company plays a crucial role in empowering clients to make informed decisions by delivering valuable insights and data. S&P Global is widely recognized for its contributions to the global financial industry and is a key player in delivering essential information to support economic decisions.
S&P Global Off Campus Drive for Experience 2023 – Roles & Responsibilities For Sr. Application Associate
- Be the key point of contact for first level escalations and communication efficiently to SD & client.
- Acknowledge internal and client emails, work on the ticket assigned within SLA.
- Be familiar with the service level agreements (SLAs) and the proper response times to call customers back on assigned tickets. Follow proper protocol/disclaimer when setting expectation with client
- Follow proper protocol/disclaimer when setting expectation with client
- Provide Client Support and technical issue resolution via E-Mail, phone, and another electronic medium.
- Incident Recording, Classification, and Initial Support. (Tier 1 of our Incident Management)
- Major Incident Management – Trigger the Escalation Process Accordingly in case of failure with the Initial Support.
- Extend our Monitoring Platform, Documentation & Knowledge Base.
- Proactive monitoring of services, CPU, Network, disk usage.
- Updating the resolution of new technical issues to the team members.
- Perform Troubleshooting steps for bringing site up, like reset IB Services etc.
- Check all the Process and Procedure documents available in the process library. Adherence to Process and Procedures as mentioned in the Knowledge Library. Contribute to Knowledge base library.
- Take part in Review calls, Cab and other Adhoc calls wherever applicable.
- Familiarize with new technologies/new client as and when introduced.
- Ensure Proper documentation has been adhered to and all the troubleshooting steps, taken and documented in the ticket.
- Take part in Adhoc training. Enhance his/her knowledge on new skills based on the Corleone Requirement
- Highlight and address any new issues such as any process related issues as reported by techs, issues found while doing scrubs, issue found when raising new access request, issues found when handling escalations
- RCA and Timeline for Incidents.
- Site or Portal – (Creation / Shutdown / Maintenance)
- Monthly SLA Reports.
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S&P Global Off Campus Drive for Experience 2023 – Skills Required For Sr. Application Associate
- Basic to Intermediate Knowledge of SQL is a must.
- Basic Knowledge on AWS, AWS Console Navigation and working with AWS along with knowledge AWS Terms like EC2, VPN, Availability Zone, Regions, Security Groups, Route 53, RDS etc.
- Log Analysis along with Strong technical problem-solving skills, with an ability to troubleshoot complex application issues
- Well versed with Server Knowledge and Technology– Operating System 2012, 2016 and 2019
- Basic Knowledge of Networking Commands
- Basic knowledge of ITIL (More emphasis on Incident, Problem and Change Management)
- BCP (Business Continuity Plan)/ Disaster Recovery Tests – Execution
- Server Software (Monitoring tools, Dashboards and Reporting)
- Basic Knowledge on IIS and Web Hosting.
- Good Interpersonal and communication skills.
- Self-starter with a fierce desire to learn and an ability to think outside the box
- Ability to work with a globally distributed team
- Must be able to work and excel in a team environment.
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HOW TO APPLY FOR S&P Global Off Campus Drive for Experience 2023 ?
To apply for the S&P Global Off Campus Drive for Experience 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
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S&P Global Off Campus Drive for Experience 2023 2023 – Frequently Asked Question?
What is the S&P Global selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 8 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
