Wipro off Campus Recruitment 2023 : Hiring As Production Agent/ Service Desk Analyst .Any Graduate Candidates can apply for the post.
Table of Contents
Wipro off Campus Recruitment 2023– Overview
- Company – Wipro
- Role –Production Agent/ Service Desk Analyst
- Qualification – Any Graduate
- Experience –1-3years
- Location –Pune/Bangalore/Hyderabad/Mumbai/Coimbatore/Kolkata
- Salary-3.5-5 LPA
Wipro off Campus Recruitment 2023– ABOUT COMPANY
Wipro Limited, commonly known as Wipro, is an Indian multinational corporation that provides information technology, consulting, and business process services. Founded in 1945 by M.H. Hasham Premji as Western India Vegetable Products, the company later entered the IT industry and evolved into one of India’s largest and most prominent IT services firms.
Wipro’s services span various industries, including technology, finance, healthcare, consumer goods, and more. The company offers a range of solutions, such as application development and maintenance, analytics, cloud computing, cybersecurity, digital transformation, and consulting services.
Wipro off Campus Recruitment 2023–Production Agent Responsibilities
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
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Wipro off Campus Recruitment 2023–Service Desk Analyst Responsibilities
- Issue Resolution: Service Desk Analysts are responsible for diagnosing and troubleshooting various technical problems reported by users. This includes software issues, hardware malfunctions, network connectivity problems, and more. They aim to resolve issues promptly to minimize downtime and ensure smooth operations.
- User Support: Analysts provide guidance and assistance to users encountering difficulties with software applications, operating systems, hardware devices, and other IT-related tools. They offer step-by-step instructions, tips, and solutions to help users overcome challenges.
- Ticket Management: Analysts log and manage support requests using ticketing systems. They create and update tickets, documenting issue details, actions taken, and solutions provided. This ensures a clear record of all user interactions and issues for future reference.
Wipro off Campus Recruitment 2023 – Skills Required
- Technical Proficiency: A strong understanding of various operating systems, software applications, hardware components, and networking concepts is essential. Analysts should be comfortable troubleshooting technical issues across different platforms.
- Problem-Solving: Service Desk Analysts must excel in diagnosing problems, analyzing information, and implementing effective solutions. They should be adept at identifying root causes and addressing issues systematically.
- Customer Service: Excellent customer service skills are vital. Analysts need to interact with users professionally, empathetically, and patiently. The ability to manage user frustrations and provide support with a positive attitude is crucial.
- Communication: Clear and concise communication, both verbal and written, is essential. Analysts should be able to explain technical concepts to non-technical users and provide step-by-step instructions effectively.
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HOW TO APPLY FOR Wipro off Campus Recruitment 2023?
To apply for the Wipro – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Wipro company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Production Agent-Pune Location
Production Agent-Bangalore Location
Production Agent- Hyderabad Location
Production Agent-Mumbai Location
Service Desk Analyst-Coimbatore Location
Service Desk Analyst-Kolkata Location
Wipro off Campus Recruitment 2023– Frequently Asked Question ?
What is the Wipro selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3.5-5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information
