Walk-in Drive at Hexaware Technologies for Customer Service Representative/International Voice process Roles . 12PASS candidate can apply for the post.
Table of Contents
Walk-in Drive at Hexaware Technologies -Overview
- Company – Hexaware Technologies Walk-in
- Role -Customer Service Representative/International Voice process
- Qualification – 12PASS
- Experience – 0 – 5 years
- Location- Mumbai/Chennai
- Salary – 2-4 L P.A.
ABOUT Hexaware Technologies COMPANY
Hexaware Technologies is a global information technology and business process outsourcing company that has established itself as a significant player in the IT services industry. Founded in 1990 and headquartered in Mumbai, India, Hexaware delivers a wide range of IT services and solutions to clients across various industries worldwide. With a strong emphasis on innovation and technology, Hexaware offers services including application development and maintenance, infrastructure management, business process outsourcing, and digital transformation. The company is known for its global presence, with offices and delivery centers in North America, Europe, Asia-Pacific, and the Middle East, allowing it to efficiently serve a diverse client base. Hexaware’s industry-specific solutions cater to sectors such as banking and financial services, healthcare, insurance, travel and transportation, manufacturing, and retail. The company’s commitment to continuous innovation, employee development, and environmental sustainability has solidified its reputation as a forward-thinking and socially responsible IT services provider.
Walk-in Drive at Hexaware Technologies– Customer Service Representative Responsibilities
- Responding to Inquiries: Answering phone calls, emails, and messages from customers promptly and professionally, addressing their questions, concerns, or requests for assistance.
- Handling Complaints and Issues: Listening to customer complaints, empathizing with their concerns, and taking appropriate action to resolve issues, whether it involves issuing refunds, providing replacements, or escalating complex problems to higher levels of support.
- Providing Product/Service Information: Offering detailed information about the company’s products or services, including features, pricing, availability, and specifications, to help customers make informed purchasing decisions.
- Maintaining Customer Records: Recording interactions with customers, documenting inquiries, complaints, and resolutions accurately in the company’s customer relationship management (CRM) system for future reference and analysis.
- Processing Orders and Returns: Assisting customers with order placement, processing transactions, and handling returns or exchanges according to company policies and procedures.
- Providing Technical Support: Offering basic troubleshooting assistance for technical issues related to the company’s products or services, guiding customers through troubleshooting steps, and escalating complex technical problems to specialized support teams when necessary.
- Educating Customers: Providing guidance, tips, and educational resources to help customers maximize the value and utility of the company’s products or services.
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Walk-in Drive at Hexaware Technologies -Skills Required
- Product Knowledge: Deep understanding of the company’s products or services enables representatives to provide detailed information, answer questions, and offer relevant recommendations.
- Problem-Solving Skills: The ability to analyze situations, identify root causes of issues, and propose effective solutions is crucial for resolving customer complaints and inquiries.
- Active Listening: Listening attentively to customers’ concerns and understanding their needs helps in providing accurate assistance and ensuring customer satisfaction.
- Time Management: Efficiently managing time and prioritizing tasks allows representatives to handle customer inquiries promptly while maintaining quality service.
- Adaptability: Being adaptable to different customer personalities, inquiries, and situations helps in providing personalized and effective solutions.
- Conflict Resolution: Skill in de-escalating conflicts, managing difficult customers, and turning negative experiences into positive ones is essential for maintaining customer satisfaction.
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HOW TO APPLY FOR THE Walk-in Drive at Hexaware Technologies ?
To apply for the Walk-in Drive at Hexaware Technologies Candidate need to walk in to the Venue that is given below.
FOR Mumbai LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role : | Customer Service Representative |
| Experience | 0 – 1 years |
| Contact : | Vijita ( 9321937967 ) |
| Date : | 11th March – 12th March |
| Time : | 11.00 AM – 4.00 PM |
| Address : | Hexaware Technologies, Building no 3,Sector 2,Near Indrayani Cafe,Opposite Ramada Hotel,Millennium Business Park Mhape Ghansoli, Navi Mumbai – 400 710 India. |
FOR Chennai LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role : | International Voice process |
| Experience | 0-5 years |
| Contact : | NAndhini ( 8220267098 ) |
| Date : | 11th March – 16th March |
| Time : | 9.30 AM – 5.30 PM |
| Address : | HEXAWARE TECHNOLOGIES/BPS; Chennai one SEZ IT PARK – GATE 2; IG-3, 3rd Floor, Phase 2, Pallavaram 200 Feet Ring Road, MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai -Tamil Nadu 600097 |
Walk-in Drive at Hexaware Technologies – Frequently Asked Question?
What is the Hexaware Technologies walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2-4 L P.A for the this role.
What Hexaware Technologies do?
Hexaware focuses on various domains, such as manufacturing, retail, telecom, banking, financial services, capital market, insurance, travel, transportation, logistics, life sciences and healthcare sectors. The company operates in North America, Europe and Asia. Hexaware is headquartered in Mumbai, Maharashtra, India.
Is Hexaware a good company to join?
It is great organization all employees work in unity. good management. Good work environment and culture. Teammates are supportive and the management is transparent.
Is Hexaware big company?
Company’s authorized capital stands at Rs 2500.0 lakhs and has 62.0% paid-up capital which is Rs 1550.0 lakhs. Hexaware Technologies Limited is majorly in Business Services business from last 34 years and currently, company operations are amalgamated. Company is registered in Mumbai (Maharashtra) Registrar Office.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information
