Diebold Nixdorf work from home is Recruiting Associate Service Desk Specialist role . Any Graduate candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Diebold Nixdorf Work from Home
- Role -Associate Service Desk Specialist
- Qualification –Any Graduate
- Experience –6 month – 2 years
- Location –Remote ( Work From Home)
- Salary –4 LPA – 6 LPA
ABOUT COMPANY
Diebold Nixdorf is a global provider of innovative self-service technology, software, and services for the financial and retail industries. The company has a rich history dating back to 1859 when it was founded as Diebold, Incorporated. Over the years, Diebold Nixdorf has grown through strategic acquisitions and mergers, including the merger with Germany-based Wincor Nixdorf in 2016, creating one of the world’s leading providers of connected commerce solutions.
Diebold Nixdorf offers a comprehensive range of solutions that enable financial institutions and retailers to enhance their customer experience, optimize operations, and drive growth. Their portfolio includes self-service ATMs, cash recycling systems, software solutions, point-of-sale (POS) systems, and omni-channel solutions. These technologies help businesses improve efficiency, reduce costs, and increase convenience for their customers.
With a global presence in over 130 countries, Diebold Nixdorf serves a wide range of customers, including banks, credit unions, retailers, and other financial service providers. Their solutions are designed to meet the evolving needs of the digital era, enabling businesses to adapt to changing consumer preferences and technological advancements.
What You Will Be Doing As Associate Service Desk Specialist
- Answers inbound customer calls and/or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (i.e., password resets, software configuration, etc.).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (i.e., cancelations, additional information). * Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.
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Skills Required for the Associate Service Desk Specialist
- Technical Proficiency: An Associate Service Desk Specialist should possess a solid understanding of computer hardware, software, and operating systems. They should be familiar with common productivity software, networking concepts, and troubleshooting techniques. Proficiency in areas such as Windows and Mac operating systems, Microsoft Office suite, remote desktop tools, and basic network troubleshooting is important.
- Problem-Solving: This role involves diagnosing and resolving technical issues reported by end-users. The ability to analyze problems, identify root causes, and develop effective solutions is crucial. Problem-solving skills help in efficiently resolving issues and minimizing downtime for end-users.
- Customer Service: Associate Service Desk Specialists often interact directly with end-users, so excellent customer service skills are essential. They should possess strong communication and interpersonal skills to effectively understand and address user concerns. Patience, empathy, and the ability to explain technical concepts in a clear and concise manner are important for providing a positive customer experience.
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HOW TO APPLY FOR Diebold Nixdorf work from home 2023 ?
To apply for the Diebold Nixdorf Work from home 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Diebold Nixdorf work from home company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Associate Service Desk Specialist-Remote ( Work From Home)
Diebold Nixdorf work from home – Frequently Asked Question?
What is the Diebold Nixdorf work from home Selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 4 LPA – 6 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
