Paytm work from home is Recruiting Customer Support Associate role . Any Graduate candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Paytm Work from Home
- Role -Customer Support Associate
- Qualification –Any Graduate
- Experience –0-3years
- Location –Remote (Hiring Office Mumbai)
- Salary –3.5 LPA – 5 LPA
ABOUT COMPANY
Paytm is a leading digital payments and financial services platform based in India. Founded in 2010 by Vijay Shekhar Sharma, it quickly gained popularity as a mobile wallet app that allowed users to make payments for various services and products using their smartphones. Over the years, Paytm has expanded its offerings and transformed into a comprehensive financial ecosystem.
Paytm provides a wide range of services, including mobile recharges, bill payments, online shopping, ticket bookings, and money transfers. Users can link their bank accounts or credit cards to their Paytm wallets, enabling seamless transactions across various platforms. The company has also ventured into the banking sector by launching Paytm Payments Bank, which offers savings accounts, debit cards, and other banking services.
One of the significant milestones for Paytm was the demonetization drive in India in 2016 when the government discontinued high-value currency notes. Paytm played a crucial role during this period as people turned to digital payments, and the company experienced a surge in its user base.
Paytm’s success can be attributed to its user-friendly interface, robust security measures, and continuous innovation. It has introduced features like Paytm QR codes, which allow users to make payments by scanning QR codes at offline stores, further expanding its reach in both online and offline markets. The platform has also introduced Paytm Mall, an online marketplace that offers a wide range of products across various categories.
What You Will Be Doing As Customer Support Associate
- Responding to customer inquiries: I would promptly and courteously address customer questions, concerns, and complaints. This may involve providing product information, troubleshooting technical issues, or guiding customers through processes.
- Troubleshooting and problem-solving: I would work closely with customers to understand their specific issues and provide effective solutions. This may require analyzing situations, researching information, and collaborating with other teams or departments to resolve complex problems.
- Providing product/service information: I would have a comprehensive understanding of the company’s products or services and be able to provide accurate information to customers. This would involve explaining features, pricing, policies, and any other relevant details.
- Processing customer requests: I would assist customers with various requests, such as account updates, order modifications, cancellations, refunds, or exchanges. I would ensure that these requests are processed efficiently and accurately.
- Documenting interactions: It is essential to maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. This information helps in tracking trends, improving processes, and providing insights to other teams within the organization.
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Skills Required for the Customer Support Associate
- Strong communication skills: Excellent verbal and written communication skills are crucial for a Customer Support Associate. You should be able to convey information clearly and effectively, listen attentively to customers, and respond in a professional and empathetic manner.
- Active listening: Being able to actively listen to customers is important to understand their concerns fully. It involves paying attention to their needs, asking relevant questions, and providing appropriate responses.
- Patience and empathy: Customers may be frustrated or upset when contacting support. It’s important to remain patient, empathize with their situation, and provide reassurance and support. Maintaining a calm and understanding demeanor helps to de-escalate tense situations.
- Problem-solving skills: A Customer Support Associate should be able to analyze customer issues, identify the root cause, and provide effective solutions. This requires critical thinking, troubleshooting abilities, and the ability to navigate through complex situations.
- Product knowledge: A good understanding of the company’s products or services is essential. This enables you to address customer inquiries accurately, provide relevant information, and guide customers effectively.
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HOW TO APPLY FOR Paytm work from home 2023 ?
To apply for the Paytm Work from home 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Paytm work from home company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Support Associate-Remote (Hiring Office Mumbai)
Paytm work from home – Frequently Asked Question?
What is the Paytm work from home Selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3.5 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information
