Tata Capital Mega Walkin Drive For 0-5 Years | Customer Relationship Executive | 12 Pass Candidates

Tata Capital Mega Walkin Drive For Customer Relationship Executive Roles. 12 Pass Candidates can apply for these post.

Complete details are given below:-

• Company – Tata Capital
• Roles – Customer Relationship Executive
• Qualification – 12 Pass
• Location – Mumbai/ Navi Mumbai/ Thane/ Kalyan/ Dombivili
• Work Experience – 0-5 Years
• Salary – 2 LPA – 4 LPA

ABOUT THE COMPANY

Tata Capital is a financial services company based in India. It is a subsidiary of Tata Sons, the holding company of the Tata Group, one of India’s largest conglomerates. Tata Capital provides a wide range of financial products and services to individuals, businesses, and institutions.

The company offers various lending and investment solutions, including loans for consumer finance, home loans, business loans, and vehicle loans. It also provides advisory services, wealth management, and insurance products.

Tata Capital serves customers across different sectors, such as retail, manufacturing, services, and agriculture. It aims to cater to the diverse financial needs of its customers and contribute to their growth and development.

In addition to its presence in India, Tata Capital has expanded its operations globally. It has subsidiaries and branches in several countries, including Singapore, the United Arab Emirates, the United Kingdom, and South Africa.

What you will be doing as Customer Relationship Executive

• Building and Managing Relationships: You will be responsible for establishing and nurturing relationships with customers. This involves understanding their needs, addressing their queries and concerns, and maintaining regular communication to ensure customer satisfaction.
• Providing Customer Support: You will assist customers in resolving issues, answering their questions, and providing solutions to their problems. This may involve troubleshooting technical difficulties, explaining product or service features, and guiding customers through the purchasing process.
• Handling Customer Complaints: You will be responsible for addressing and resolving customer complaints or escalations. This includes listening to customers’ concerns, investigating the issues, and taking appropriate actions to resolve them in a timely manner.
• Upselling and Cross-selling: As a Customer Relationship Executive, you may be expected to identify opportunities to upsell or cross-sell products or services to existing customers. This involves understanding customers’ needs and suggesting relevant offerings that could benefit them.
• Managing Customer Database: You will maintain accurate and up-to-date customer records in a database or CRM (Customer Relationship Management) system. This includes updating contact information, recording interactions, and tracking customer preferences to provide personalized service.
• Conducting Customer Surveys: You may be involved in conducting customer satisfaction surveys or feedback sessions to gather insights and identify areas for improvement. Analyzing customer feedback and sharing it with relevant teams can help enhance the overall customer experience.
• Collaborating with Internal Teams: You will collaborate with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience. This may involve coordinating with teams to resolve customer issues, providing feedback on customer preferences, and contributing to the development of customer-centric strategies.

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Skills Required for Customer Relationship Executive

• Excellent Communication Skills: Strong verbal and written communication skills are crucial for effectively interacting with customers. You should be able to articulate information clearly, actively listen to customer needs, and convey empathy and understanding.
• Customer Service Orientation: A customer-centric approach is vital as you will be responsible for building and maintaining positive relationships with customers. Having exceptional customer service skills, such as attentiveness, patience, and problem-solving abilities, will help ensure customer satisfaction.
• Empathy and Emotional Intelligence: Being able to understand and empathize with customers’ perspectives and emotions is important. It allows you to provide personalized support, handle customer complaints with sensitivity, and create a positive customer experience.
• Strong Interpersonal Skills: Building rapport and trust with customers is crucial. Having strong interpersonal skills, such as the ability to establish connections, adaptability, and conflict resolution, will help in creating lasting relationships with customers.
• Active Listening: Being an active listener involves not only hearing what customers say but also understanding their needs and concerns. Paying attention to detail and seeking clarification when needed are important aspects of effective communication.
• Problem-Solving Skills: As a Customer Relationship Executive, you will encounter various customer issues and complaints. Being able to analyze problems, identify solutions, and take appropriate actions to resolve them is essential for providing effective customer support.
• Time Management and Organization: Managing multiple customer interactions and tasks simultaneously requires strong organizational and time management skills. You should be able to prioritize tasks, handle deadlines, and maintain accurate customer records.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Tata Capital (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR NAVI MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR THANE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR KALYAN/ DOMBIVILI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

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Tata Capital (walk-in) – Frequently Asked Question?

What is Tata Capital Selection Process ?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Tata Capital for freshers ?

The average of 2 LPA – 4 LPA is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.