Steps To Apply for Birdeye Recruitment 2024 · First of all, candidates must visit Birdeye official website, i.e., Birdeye.com.
Table of Contents
Birdeye Recruitment 2024 – Overview
- Company website – www.birdeye.com
- Company – Birdeye
- Role – Technical Support Engineer
- Qualification – Bachelor’s degree in Computer Science/ BCA/ MCA/ Information Systems or engineering
- Experience – 0-2years
- Location – Gurgaon
- Salary – 3 lpa – 5 lpa
ABOUT Birdeye COMPANY
Birdeye is a customer experience and online reputation management platform that helps businesses manage and enhance their online presence. Founded in 2012, Birdeye offers a comprehensive suite of tools that enable businesses to collect and manage customer reviews, monitor social media channels, and gather valuable feedback. The platform also provides solutions for business listings, customer surveys, and messaging, aiming to help organizations improve customer interactions and brand reputation.
Birdeye Recruitment 2024 – Roles & Responsibilities For Technical Support Engineer
- Customer Assistance: Technical Support Engineers are responsible for providing timely and effective assistance to customers experiencing technical issues with products or services. This involves responding to inquiries, troubleshooting problems, and guiding customers through issue resolution.
- Problem Diagnosis and Resolution: Technical Support Engineers must analyze and diagnose technical issues reported by customers. They use diagnostic tools, knowledge bases, and their technical expertise to identify the root causes of problems and implement solutions, ensuring a swift resolution.
- Documentation: Keeping thorough documentation of customer interactions, technical issues, and solutions is crucial. Technical Support Engineers maintain accurate records that can be used for reference, analysis, and continuous improvement of support processes.
- Collaboration with Other Teams: Technical Support Engineers often collaborate with internal teams, such as development or engineering, to escalate complex issues, provide feedback on recurring problems, and contribute to product improvement. Effective communication and teamwork are essential in resolving challenging technical issues.
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Birdeye Recruitment 2024 – Skills Required for Technical Support Engineer
- Technical Proficiency: Technical Support Engineers need a strong foundation in IT and technical skills. This includes a deep understanding of hardware, software, operating systems, and networking to effectively diagnose and resolve technical issues.
- Problem-Solving Abilities: Critical thinking and strong problem-solving skills are essential. Technical Support Engineers must be able to analyze complex issues, identify root causes, and implement effective solutions promptly and efficiently.
- Communication Skills: Excellent communication skills are crucial for Technical Support Engineers. They need to articulate technical information clearly, whether in written form (emails, documentation) or verbally (phone calls, virtual support sessions). The ability to convey technical concepts to non-technical users is vital.
- Customer Focus: A strong customer-centric approach is necessary. Technical Support Engineers should be empathetic, patient, and able to prioritize the customer experience. Understanding customer needs, actively listening, and providing clear and friendly guidance contribute to a positive support interaction.
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HOW TO APPLY FOR Birdeye Recruitment 2024 ?
To apply for the Birdeye Recruitment 2024 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Technical Support Engineer (Gurgaon Location)
Birdeye Recruitment 2024 – Frequently Asked Question?
What is the Birdeye Recruitment 2024 selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 lpa – 5 lpa for the this role.
What is Birdeye used for?
Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations.
Who is the CEO of Birdeye?
Naveen Gupta
What type of company is Birdeye?
Develops an application software to grow local businesses.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
