Teleperformance Mega Walkin Drive For 0-2 Years | Customer Support Executive | 12 Pass/ Any graduate

Teleperformance Mega Walkin Drive for Customer Support Executive Roles. 12 Pass/ Any graduate Candidates can apply for these post.

Complete details are given below:-

• Company – Teleperformance (Walkin )
• Roles – Customer Support Executive
• Qualification – 12 Pass/ Any graduate
• Location – Bangalore
• Work Experience – 0-2 Years
• Salary – 50,000-2.5 Lacs P.A.

ABOUT THE COMPANY

Teleperformance is a global customer experience and business process outsourcing (BPO) company. It specializes in providing customer support, technical support, sales, and other related services on behalf of its clients. Here is some information about Teleperformance:

Company Overview: Teleperformance was founded in 1978 and is headquartered in Paris, France. It operates in over 80 countries and has a vast network of contact centers worldwide.

Services: Teleperformance offers a range of services to support its clients’ customer interactions. This includes inbound and outbound customer service, technical support, sales and lead generation, back-office support, and digital interactions through various channels such as phone, email, chat, social media, and more.

Global Reach: Teleperformance has a strong global presence, with contact centers strategically located in different regions to cater to clients and their customers across multiple time zones and languages. It serves clients in various industries, including telecommunications, technology, e-commerce, finance, healthcare, and more.

Multilingual Capabilities: Given its global operations, Teleperformance has a strong focus on multilingual support. It has the capability to provide customer service and support in multiple languages, enabling effective communication with customers worldwide.

Technology and Innovation: Teleperformance leverages technology and digital solutions to enhance customer experience and streamline business processes. This includes the use of artificial intelligence (AI), automation, chatbots, analytics, and other digital tools to improve efficiency and deliver personalized customer interactions.

Workforce and Employee Engagement: Teleperformance employs a large workforce of customer service representatives, agents, and professionals globally. The company places emphasis on employee engagement, training, and development programs to ensure a skilled and motivated workforce.

Quality and Compliance: Teleperformance maintains high standards of quality and compliance in its operations. It adheres to industry-specific regulations and standards, ensuring data privacy and security, and compliance with applicable laws and regulations.

Customer Experience Management: Teleperformance focuses on delivering exceptional customer experiences on behalf of its clients. It employs various strategies and best practices to enhance customer satisfaction, loyalty, and overall brand reputation.

Social Responsibility: Teleperformance is committed to corporate social responsibility and sustainability initiatives. The company is involved in various community programs, environmental initiatives, and social causes aimed at making a positive impact on society.

Teleperformance Mega Walkin Drive – Roles & Responsibilities For Customer Support Executive

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Resolve the customer concern to be in line with standards defined basis client policies and guidelines.
• Make decisions according to the defined Policies and Procedures with High level of accuracy
• Responsible to deliver high quality and productivity results that meet the identified targets.
• Strong ability to multitask and take fast decisions independently
• Maintains composure and patience with customers
• Energetic, friendly and approachable individuals who that understand the importance of great customer service
• Correctly follow Flows and implement different quality standards/definition documents
• Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
• Demonstrates confidence and willingness to resolve customer requests or queries.
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
• Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
• Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.

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Teleperformance Mega Walkin Drive – Skills Required For Customer Support Executive

• Excellent Communication Skills: Customer Support Executives need strong verbal and written communication skills to effectively interact with customers. They should be able to communicate clearly, empathetically, and professionally to understand customer issues and provide appropriate solutions or assistance.
• Active Listening: Active listening is a crucial skill for Customer Support Executives. They should be able to attentively listen to customer concerns, questions, and feedback, ensuring that they fully understand the customer’s perspective before offering assistance. Active listening helps build rapport, gain customer trust, and provide tailored solutions.
• Problem-Solving Abilities: Customer Support Executives should possess strong problem-solving skills to address customer issues effectively. They should be able to analyze problems, identify root causes, and propose appropriate solutions. This may involve collaborating with other teams or escalating complex issues when necessary.
• Patience and Empathy: Dealing with customers who may be frustrated or upset requires patience and empathy. Customer Support Executives should have the ability to remain calm, empathize with the customer’s situation, and provide support in a compassionate manner. They should strive to create a positive customer experience even in challenging situations.
• Product Knowledge: Customer Support Executives need to have a thorough understanding of the products or services they are supporting. This includes knowledge of features, functionalities, pricing, and troubleshooting procedures. They should stay updated with product updates or changes to provide accurate information to customers.
• Multitasking and Time Management: Customer Support Executives often handle multiple customer inquiries simultaneously. They should be able to effectively multitask, prioritize tasks, and manage their time efficiently. This includes responding to inquiries promptly, following up on customer issues, and ensuring timely resolutions.

HOW TO APPLY FOR THE WALK IN INTERVIEW?

To apply for the Teleperformance (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Teleperformance (walk-in) – Frequently Asked Question?

What is Teleperformance Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary at Teleperformance for freshers?

The average of 50,000-2.5 Lacs P.A. is based on the reports of Glassdoor and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.