Walk-in at Cognizant for Salesforce Support Analyst . Any graduate candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Cognizant walk-in
- Role – Salesforce Support Analyst
- Qualification – Any graduate
- Experience – 4 – 7 years
- Location – Hyderabad
- Salary – 6.5-8 LPA
ABOUT THE COMPANY
Cognizant is a global professional services company that specializes in digital transformation, technology consulting, and business process outsourcing. Established in 1994, Cognizant has grown to become one of the world’s largest IT services and consulting firms. The company offers a wide range of services, including application development, data analytics, cloud computing, cybersecurity, and customer experience management. Cognizant serves clients across various industries, including financial services, healthcare, manufacturing, and retail. With a strong focus on innovation, agility, and client-centricity, Cognizant helps organizations navigate the complexities of the digital age, transform their business models, and achieve operational excellence.
What You Will Be Doing As Salesforce Support Analyst Roles
- User Support: Respond to user inquiries, troubleshoot issues, and provide technical assistance to Salesforce users. Help users navigate the system, resolve functionality-related problems, and address any user-related challenges.
- Issue Resolution: Investigate and analyze reported issues or incidents related to Salesforce functionality, configuration, or data. Identify the root cause of the problem and provide timely resolutions or workarounds to minimize business disruptions.
- System Maintenance: Assist in the administration and maintenance of the Salesforce platform. This includes user management, security settings, data maintenance, and system configuration tasks to ensure optimal system performance.
- Data Management: Help users with data-related tasks such as data imports, exports, data cleanup, and data validation. Collaborate with other teams to ensure data integrity and accuracy within the Salesforce platform.
- Documentation and Training: Create and maintain user documentation, knowledge base articles, and training materials to help users understand Salesforce features, best practices, and common troubleshooting techniques. Conduct training sessions or workshops to educate users on Salesforce functionality and enhancements.
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Skills Required For Salesforce Support Analyst
- Salesforce Knowledge: Strong understanding of Salesforce functionality, configuration, and administration. Familiarity with Salesforce objects, workflows, validation rules, and security settings.
- Troubleshooting Abilities: Excellent problem-solving and analytical skills to diagnose and resolve issues reported by Salesforce users. Ability to investigate root causes, perform debugging, and provide effective solutions.
- Technical Aptitude: Proficiency in using Salesforce tools, such as Salesforce Service Cloud, Salesforce Lightning, and Salesforce Reports and Dashboards. Understanding of Salesforce integrations, data migration, and system customization.
- Customer Service Orientation: Strong customer service skills to handle user inquiries, provide prompt and professional support, and ensure user satisfaction. Ability to empathize with users, communicate clearly, and manage expectations.
- Communication Skills: Excellent verbal and written communication skills to interact with users at various levels of technical expertise. Ability to explain technical concepts to non-technical users and provide clear instructions or documentation.
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HOW TO APPLY FOR THE WALK-IN INTERVIEW?
To apply for the Cognizant (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR HYDERABAD LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Salesforce Support Analyst- Service Desk |
| Experience | 4 – 7 years |
| Contact no. | Rehmat |
| Date | 5th July |
| Time | 10.00 AM – 1.00 PM |
| walk-in Address: | Raheja Mindspace IT Park – Building 12A, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana 500081 |
Cognizant walk in– Frequently Asked Question?
What is the Cognizant walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 6.5-8 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
