Softlogic is Hiring: Direct Walkin Drive for Voice Process Executive roles . Any Graduate candidate can apply for the post
Table of Contents
Softlogic is Hiring – Overview
- Company – Softlogic Walk in
- Roles – Voice Process Executive
- Qualification – Any Graduate
- Location – Chennai
- Work Experience – 0 – 2 years
- Salary – 3 – 5 Lpa
ABOUT Softlogic COMPANY
Softlogic is a diversified conglomerate based in Sri Lanka with interests in various sectors, including information technology, healthcare, retail, finance, and real estate. Softlogic Holdings Limited is one of the prominent business entities within the Softlogic Group. The company has made a significant impact on the Sri Lankan business landscape, playing a key role in the growth and development of diverse industries. With a focus on innovation and customer satisfaction, Softlogic has been involved in retail operations, IT solutions, healthcare services, and financial services, among other areas. It has established itself as a dynamic and forward-thinking organization contributing to the economic development of Sri Lanka.
Softlogic is Hiring – Roles & Responsibilities For Voice Process Executive
- Customer Communication: Engage in effective communication with customers through voice interactions. This includes answering queries, providing information, and addressing concerns in a professional and courteous manner.
- Problem Resolution: Identify and resolve customer issues or concerns promptly. Voice Process Executives are often responsible for troubleshooting problems, providing solutions, and ensuring customer satisfaction.
- Documentation: Maintain accurate and detailed records of customer interactions. This involves documenting customer inquiries, feedback, and resolutions. Proper documentation is crucial for tracking customer issues and improving service quality.
- Adherence to Protocols: Follow established scripts, guidelines, and protocols during customer interactions. Voice Process Executives may need to adhere to specific procedures to ensure consistency in communication and meet quality standards.
- Quality Assurance: Ensure that the quality of customer interactions meets predefined standards. This involves monitoring and evaluating calls for adherence to company policies, communication effectiveness, and customer satisfaction. Feedback may be provided to enhance performance.
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Softlogic is Hiring– Skills Required
- Communication Skills: Excellent verbal communication is crucial. Voice Process Executives need to articulate information clearly, listen actively to customer inquiries, and convey messages effectively. A neutral and pleasant tone is essential to maintain positive customer interactions.
- Customer Service Orientation: Strong customer service skills are vital. Voice Process Executives should be focused on meeting customer needs, addressing concerns, and ensuring overall customer satisfaction. Empathy and a customer-centric approach contribute to successful interactions.
- Problem-Solving Abilities: Quick and effective problem-solving is essential in resolving customer issues. Voice Process Executives should be adept at analyzing problems, identifying solutions, and implementing them promptly to meet customer expectations.
- Adaptability: The ability to adapt to different situations and handle various customer personalities is crucial. As customer inquiries can vary, being flexible and adaptable allows Voice Process Executives to navigate diverse scenarios with ease.
- Technical Proficiency: Familiarity with the tools and systems used in voice-based customer support is important. Voice Process Executives often work with customer relationship management (CRM) software, telephony systems, and other relevant technologies. Proficiency in using these tools efficiently enhances productivity and service delivery.
HOW TO APPLY FOR Softlogic walk-In ?
To apply for the Softlogic walk-In Interview Candidate need to walk in to the Venue that is given below.
FOR Chennai LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Voice Process Executive |
| Experience | 0 – 2 years |
| Contact no. | Prakadeesh / Preethi |
| Date | 4th January – 6th January |
| Time | 11.00 AM – 5.30 PM |
| walk-in Address: | No. E1-A10, RTS Food Street 92, Rajiv Gandhi Salai (OMR), Navalur, Chennai – 600130. Landmark: Adj. to AGS Cinemas |
Softlogic is Hiring – Frequently Asked Question?
What is Softlogic walk-In Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 3 – 5 Lpa is based on the reports of Glassdoor and Ambition Box.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
