Foundever Walk-ins For International Technical Voice Process & Customer Service In Multiple Location

Foundever Walk-ins For International Technical Voice Process & Customer Service role .Any Graduate candidate can apply for the post.

Complete details are given below:-

• Company – Foundever walk-in
• Role -International Technical  Voice Process & Customer Service
• Qualification – Any Graduate
• Experience –0-5
• Location –Chennai/Mumbai/Gurgaon
• Salary –3 LPA – 5 LPA

ABOUT COMPANY

Foundever is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 160,000 employees and $1.7 billion in revenue.

Foundever started as a subsidiary of United Technologies before being bought by then-President James Lynch in 1985. It grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner Onex Corporation de-listed Sitel from NASDAQ. Group Acticall, the current owner and operator, acquired Sitel in 2015.

What You Will Be Doing As International Technical Voice Process

• Handling customer inquiries: You will be responsible for addressing customer queries and concerns related to technical products or services. This could involve troubleshooting issues, providing solutions, and guiding customers through technical processes.
• Providing technical support: You will assist customers in resolving technical problems they may encounter with products or services. This could involve diagnosing issues, remotely accessing systems, and providing step-by-step instructions for issue resolution.
• Offering product knowledge: You will need to have a deep understanding of the technical products or services your company offers. You will provide detailed information to customers, explain product features and functionalities, and educate them on how to maximize the use of the products.
• Documenting and tracking customer interactions: Accurate documentation of customer interactions, including issues reported and solutions provided, is essential. You will update customer profiles, maintain records, and use ticketing systems or CRM tools to track customer issues and resolutions.

What You Will Be Doing As Customer Service

• Assisting customers: Your main task is to provide assistance and support to customers who have inquiries, issues, or concerns. This can involve answering questions, providing information, and addressing any problems they may have.
• Resolving customer issues: You will work to resolve customer complaints or issues by gathering information, investigating the problem, and finding appropriate solutions. This may involve collaborating with other departments or escalating complex problems to higher-level support or management.
• Providing product or service information: Customers often contact customer service for information about products, services, or policies. You will be responsible for providing accurate and up-to-date information, explaining features or benefits, and helping customers make informed decisions.
• Handling customer inquiries: You will respond to customer inquiries via various channels such as phone, email, chat, or social media. You should be prepared to answer questions, address concerns, and provide timely and professional assistance.

Skills Required for the job

• Excellent communication: Effective communication is crucial in customer service. You should be able to articulate information clearly, listen actively to customer inquiries or concerns, and adapt your communication style to different individuals and situations. Good verbal and written communication skills are essential.
• Empathy and patience: Demonstrating empathy towards customers, understanding their perspective, and showing patience even in challenging situations are vital. Being able to put yourself in the customer’s shoes and provide support with a compassionate approach can greatly enhance the customer experience.
• Problem-solving: Customers often reach out to customer service when they encounter problems or have inquiries. Strong problem-solving skills enable you to analyze issues, gather relevant information, and find appropriate solutions promptly. Being proactive and resourceful in resolving customer concerns is highly valued.

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HOW TO APPLY FOR THE WALK-IN INTERVIEW?

To apply for the Foundever (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN EMAIL-ID BELOW

FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW(Any candidate applying for this position should be okay to work from office and should be from Mumbai.)

FOR GURGAON LOCATION INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN EMAIL-ID BELOW

Foundever walk in– Frequently Asked Question?

What is the Foundever walk-in selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 LPA – 5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information