TIDE Careers, Work from Home : Hiring As Customer Support Associate Role. Any Graduate Candidates can apply for the post.
Table of Contents
TIDE Careers, Work from Home – Overview
- Company – TIDE work from home
- Role – Customer Support Associate
- Qualification – Any Graduate
- Experience – 1-4
- Location – Remote ( Hiring Office Hyderabad )
- Salary- 3 LPA – 5 LPA
TIDE Careers, Work from Home– ABOUT COMPANY
Tide is a natural phenomenon driven by the gravitational forces of the moon and the sun on Earth’s oceans. It causes the water level to rise and fall in a predictable pattern along coastlines. The ebb and flow of tides play a crucial role in marine ecosystems, shaping coastal landscapes, and influencing various human activities like fishing, shipping, and tourism.
Tides occur in cycles, with approximately two high tides and two low tides each day. When the gravitational pull of the moon and the sun align, high tides, known as spring tides, are experienced, resulting in greater tidal range. Conversely, when the gravitational pull of the moon and sun are at right angles to each other, the tidal range is smaller, leading to neap tides, which have lower high tides and higher low tides.
TIDE Careers, Work from Home– Customer Support Associate Responsibilities
- Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks;
- Leading direct communication with customers over chat and email, and, whenever needed – over the phone (perform outbound calls to customers when requested by them);
- Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones;
- Working late and night shifts (weekends and holidays included), based on a schedule that takes into account your preferences, but also meets the needs of the business.
- Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance);
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits;
- Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide;
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TIDE Careers, Work from Home – Skills Required
- You have 1-4 years of experience as a customer support associate
- You are willing to handle customer requests via chat, phone, or email
- You have excellent spoken and written English skills (B2 or higher)
- You are proactive, ready to take decisions and have strong organisational skills and morale
- You are comfortable talking to customers (phone, chat, email) and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
- You are comfortable using industry tools like Kustomer, GSuite, and Jira
- You enjoy finding novel ways to solve difficult problems
- You are always on the lookout for recurring issues and help create new workflows to solve them
- You have relevant experience working in customer service
- Having finance industry experience is considered an asset
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HOW TO APPLY FOR TIDE Careers, Work from Home?
To apply for the TIDE Careers, Work from Home– interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to TIDE Careers, Work from Home company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role -Customer Support Associate- Remote ( Hiring Office Hyderabad )
TIDE Careers, Work from Home – Frequently Asked Question ?
What is the TIDE Work from Home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
