eBay Off Campus Drive 2023 for Senior Customer Service Teammate Role. Any Graduate candidates can apply for the post.
Table of Contents
eBay Off Campus Drive 2023 – Overview
- Company – eBay work from home
- Role – Senior Customer Service Teammate
- Qualification – Any Graduate
- Experience – 0-3 Years
- Location – Remote ( Hiring office Mumbai )
- Salary – 3 LPA – 6 LPA
ABOUT eBay COMPANY
eBay is a multinational e-commerce corporation based in San Jose, California. Founded in 1995 by Pierre Omidyar, it has become one of the world’s largest online marketplaces, connecting buyers and sellers in a wide range of categories, including electronics, fashion, collectibles, and more. eBay’s platform allows individuals and businesses to buy and sell both new and used items through auctions or fixed-price listings. It has played a significant role in shaping the online retail landscape and continues to be a prominent player in the e-commerce industry, facilitating transactions in numerous countries around the globe as of my last knowledge update in September 2021. Please verify the company’s current status and developments since then, as the e-commerce industry evolves rapidly.
eBay Off Campus Drive 2023 – Roles & Responsibilities For Senior Customer Service Teammate
- Handle day to day reactive issues with customers email and chat channel.
- Outreach could be phone
- Work as per defined processes and SLA – outlook issue process
- Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy related issues that can hamper sales growth.
- Resolve issues for merchants of any eBay specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards and policy related issues)
- Coach merchants so that issues and policies do not impede their business in future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
- Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
- Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
- Share timely findings with the Account Manager and key stakeholder.
- Share learning with team in daily huddles for exciting/unique issue/query worked.
- Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
- At times, use negotiation and influence to advocate on behalf of eBay and/or the customer
- Summarize and provide customer feedback to management
- Perform related duties as assigned
- Conduct Outreach activities (outbound phone and/or email) including but not limited to – Outreach to customers with product/policy information/education/rollout– Outreach to customers to drive sustainable business growth for high quality sellers and help to maintain a healthy top seller community. E.g. coach customers in regard to policies that may impede progress on their account or result in selling restriction, support to correct listing that are in violation, share best practices to avoid violations etc.
- Handle escalated complicated cases
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eBay Off Campus Drive 2023 – Skills Required for Senior Customer Service Teammate
- Graduation is Mandatory
- Expert knowledge of MS Office especially PPT and Excel.
- Data interpretation and Quality insight understanding is an added advantage to succeed in this role.
- Work within UK Hours to be available for key stakeholders
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HOW TO APPLY FOR eBay Off Campus Drive 2023 ?
To apply for the eBay Off Campus Drive 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Senior Customer Service Teammate ( Remote Hiring office Mumbai )
eBay Off Campus Drive 2023 – Frequently Asked Question?
What is the eBay work from home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 6 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
