ICICI Bank Mega off campus Drive 2023 For Phone Banking Officer Role. Any Graduate candidates can apply for the post.
Table of Contents
ICICI Bank Mega off campus Drive – Overview
- Company – ICICI Bank
- Role – Phone Banking Officer
- Qualification – Any Graduate
- Experience – 0-6 Years
- Location – Guwahati,Chennai,Indore,Hyderabad,Thane/ Jaipur/ Hyderabad/ Mumbai/ Indore
- Salary – 3 LPA – 5 LPA
ABOUT ICICI Bank COMPANY
ICICI Bank, headquartered in Mumbai, India, is one of the country’s largest and leading private sector banks. Established in 1994, it has played a pivotal role in the transformation of India’s banking sector. ICICI Bank offers a wide range of financial products and services, including retail and corporate banking, insurance, asset management, and investment banking. It operates not only in India but also has a global presence with offices and branches in various countries. Known for its innovation and customer-centric approach, ICICI Bank has been at the forefront of introducing digital banking solutions and has a strong reputation for providing convenient and accessible banking services to millions of customers.
ICICI Bank Mega off campus Drive – Roles & Responsibilities For Phone Banking Officer
- Handling and resolving customer complaints/ queries over phone
- Providing customers with relevant product and service information
- Cross-selling various banking products to customers over the phone
- Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with banking transactions via phone.
- Verify customer information and authenticate their identity to ensure security.
- Offer information on bank products, services, and promotions to customers.
- Process account transactions, including fund transfers, bill payments, and account updates.
- Escalate complex issues to higher-level support or specialized departments when necessary.
- Maintain accurate records of customer interactions and adhere to banking regulations and policies.
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ICICI Bank Mega off campus Drive – Skills Required For Phone Banking Officer
- Excellent verbal communication skills to interact effectively with customers over the phone.
- Active listening skills to understand and address customer needs and concerns.
- Strong customer service orientation with a focus on delivering a positive experience.
- Problem-solving abilities to resolve customer inquiries and issues promptly.
- Basic knowledge of banking products, services, and procedures.
- Attention to detail for accurate data entry and documentation.
- Ability to work in a fast-paced environment and manage high call volumes.
- Multitasking skills to handle multiple customer requests simultaneously.
- Patience and empathy to handle challenging customer interactions with professionalism.
- Adherence to security and compliance protocols to protect customer information and ensure regulatory compliance.
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HOW TO APPLY FOR ICICI Bank Mega off campus Drive 2023 ?
To apply for the ICICI Bank Mega off campus Drive– interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Phone Banking Officer Role – Guwahati,Chennai,Indore,Hyderabad,Thane
Phone Banking Officer Role – Jaipur
Phone Banking Officer Role – Hyderabad
Phone Banking Officer Role – Mumbai
Phone Banking Officer Role – Indore
Phone Banking Officer Role – Chennai
ICICI Bank Mega off campus Drive 2023 – Frequently Asked Question?
What is the ICICI Bank selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
