Sutherland Recruitment 2023 | Associate Account Management| Work From Home

Sutherland Recruiting Associate Account Management. Any Graduate Candidate can apply for the post.

Complete details are given below:-

• Company –Sutherland Work From Home
• Roles -Associate Account Management
• Qualifications -Any Graduate
• Location -Remote (Work From HOME)
• Work Experience -0-3
• Salary -3 LPA – 6 lpa

ABOUT THE COMPANY

Sutherland is a global business process outsourcing (BPO) company that provides a wide range of services to help businesses optimize their operations and enhance customer experiences. Founded in 1986, Sutherland operates in multiple industries, including technology, finance, healthcare, retail, and telecommunications.
The company offers a comprehensive suite of services, including customer support, technical support, sales, back-office operations, and digital transformation solutions. Sutherland leverages technology, analytics, and process optimization to deliver efficient and cost-effective solutions that drive business growth and customer satisfaction.
With a global footprint and a diverse workforce, Sutherland is able to provide services in multiple languages and support clients around the world. The company focuses on delivering personalized and high-quality customer experiences through its customer-centric approach and deep industry expertise.

Job Responsibility For Associate Account Management Role

• Client Relationship Management: Building and maintaining strong relationships with assigned clients. Serving as the main point of contact and developing a deep understanding of their needs, goals, and challenges.
• Account Growth and Retention: Identifying opportunities to grow and expand existing client accounts. Collaborating with clients to understand their business objectives and aligning company solutions to meet their needs. Working to retain and renew client contracts.
• Customer Support and Issue Resolution: Providing exceptional customer support and addressing client inquiries or issues in a timely and satisfactory manner. Liaising with internal teams to ensure effective resolution and customer satisfaction.
• Account Planning and Strategy: Developing account plans and strategies to maximize client satisfaction and revenue growth. Collaborating with cross-functional teams to identify opportunities for upselling, cross-selling, or introducing new products or services.
• Performance Monitoring and Reporting: Monitoring account performance and key metrics to ensure client success and satisfaction. Analyzing data and preparing regular reports to track progress, identify trends, and make data-driven recommendations.

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Skills Required For Associate Account Management

• Relationship Building: Strong interpersonal skills and the ability to build and maintain positive relationships with clients. Excellent communication and rapport-building abilities to effectively understand client needs and address their concerns.
• Customer Service Orientation: A customer-centric mindset with a focus on delivering exceptional customer service. Understanding the importance of customer satisfaction and the ability to proactively meet and exceed client expectations.
• Sales and Negotiation: Basic sales skills to identify upselling and cross-selling opportunities, negotiate contracts, and drive revenue growth. The ability to articulate the value proposition of products or services and effectively communicate pricing and contract terms.
• Problem-Solving: Strong problem-solving skills to identify and address client issues or challenges. The ability to think critically, analyze information, and propose effective solutions that align with client objectives.
• Account Management: Knowledge of account management principles and strategies. The ability to develop account plans, set goals, and execute strategies to drive client success and retention.

HOW TO APPLY FOR SUTHERLAND 2023 ?

To apply for the Sutherland Recruitment 2023 interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to the company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

ROLE- Associate Account Management -Remote ( Work From HOME)

Sutherland 2023 – Frequently Asked Question ?

What is the Sutherland selection process?

The selection process will be based on a Written test followed by Technical and Hr interviews.

What is the Sutherland salary for freshers?

The average of 3 LPA – 6 LPA is based on the reports of Glass door and Ambition Box.

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Disclaimer

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.