Steps To Apply for Freshworks Recruitment 2024 · First of all, candidates must visit Freshworks official website, i.e., www.freshworks.com.
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Freshworks Recruitment 2024 – Overview
- Company website – www.freshworks.com
- Company – Freshworks
- Role – Customer Success Associate
- Qualification – Bachelor’s Degree in Computer Science / B.E/B.Tech/B.Sc
- Experience – 1-3 years
- Location – Chennai
- Salary – 4 lpa – 5 lpa
ABOUT Freshworks COMPANY
Freshworks is a global software company that provides customer engagement software to businesses of all sizes. The company offers a suite of products that help organizations improve customer support, sales, and marketing efforts. Freshworks’ products include Freshdesk for customer support, Freshsales for sales automation, Freshchat for customer engagement, and Freshservice for IT service management. Known for its user-friendly interfaces and affordable pricing, Freshworks has gained popularity among businesses looking to enhance their customer experience and streamline their operations.
Freshworks Recruitment 2024 – Roles & Responsibilities For Customer Success Associate
- Proactively engage with customers based on their segment, following the engagement model.
- Demonstrate deep product knowledge across all product lines, showcasing product demos and tailoring solutions to fit business use cases.
- Understand and document the business flow of large customers, focusing on deep use-case understanding.
- Establish stronger customer relationships by aligning with key customer stakeholders through stakeholder mapping.
- Evaluate how customers manage their Freshworks product suite investments and identify areas for efficiency and effectiveness improvement.
- Promote awareness of upcoming Freshworks innovations and product features.
- Work with the Program Manager (Customer Success) to analyze data and insights for focused customer engagement programs, understanding SaaS metrics.
- Collaborate with internal teams (product, sales, pre-sales, marketing, product marketing, and support) to address customer issues and provide solutions.
- Drive two key metrics: Increase Product Adoption and Customer Retention.
- Utilize the customer management tool Natero (training provided) for managing customer relationships.
- Implement and support compliance with Freshworks’ compliance and information security processes.
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Freshworks Recruitment 2024 – Skills Required For Customer Success Associate
- Possess 1-3 years of relevant work experience in a customer-facing role, with a focus on Customer Success and retention.
- Ability to simplify complex client and vendor concepts for audiences with varying levels of understanding.
- Demonstrate a proven track record of becoming a strategic trusted advisor to clients.
- Strong written and verbal communication skills are essential.
- Ability to provide timely and regular status updates on clients.
- Self-motivated individual capable of managing the ongoing success of both large and small clients.
- Bachelor’s Degree in Computer Science or Business Education preferred.
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HOW TO APPLY FOR Freshworks Recruitment 2024 ?
To apply for the Freshworks Recruitment 2024 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Success Associate Role – Chennai
Freshworks Recruitment 2024 – Frequently Asked Question?
What is the Freshworks selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 4 LPA – 5 LPA for the this role.
What is the role of customer success associate?
What Is a Customer Success Associate? Customer success associates assist clients with their requests and concerns.
How do I prepare for a CSM interview?
Here are some essential tips for your Customer Success Manager interview preparation.
- Understand the company and its products or services. …
- Familiarize yourself with typical CSM responsibilities. …
- Prepare to discuss relevant metrics and KPIs. …
- Be ready to answer technical questions. …
- Ask thoughtful questions.
Is customer success a good career?
Customer Success is not just about our customers’ success; it is about our own personal and professional growth. If you are ready to make a significant impact on organizations and shape the future of customer relationships, a career in Customer Success may be the perfect fit for you.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
