EXL Walkin Drive For Customer Care Executive – Fresher

EXL Walkin Drive For Customer Care Executive role. 12th pass candidate can apply for the post

EXL Walkin Drive -Overview

• Company – EXL (Walk in)
• Role – Customer Care Executive
• Qualification – 12th pass
• Experience – 0 to 1 years
• Location – Pune
• Salary – 2- 4 Lpa

EXL Walkin Drive – ABOUT COMPANY

EXL is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world€™s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 34,000 strong, with more than 50 offices spanning six continents.

EXL Walkin Drive – Customer Care Executive Responsibilities

• Customer Care Executives are responsible for promptly addressing customer queries, concerns, and requests through various communication channels such as phone, email, or live chat.
• Effectively resolving customer issues and complaints is a critical aspect of the role. This involves active listening, empathizing with the customer, and finding appropriate solutions to meet their needs.
• Customer Care Executives need to have in-depth knowledge of the company’s products or services. They should be able to educate customers about features, functionalities, and usage to enhance their understanding.
• Keeping accurate and detailed records of customer interactions is crucial. This involves documenting inquiries, issues, and resolutions in a customer relationship management (CRM) system for future reference and analysis.
• The ultimate goal is to ensure that customers are satisfied with the service provided. Customer Care Executives may follow up with customers to gather feedback, gauge satisfaction levels, and identify areas for improvement.

EXL Walkin Drive – Skills Required

• Clear and concise communication is essential. Customer Care Executives should be able to articulate information in a way that is easily understood by customers, whether through verbal or written communication.
• The ability to understand and empathize with customers is crucial. Demonstrating empathy helps build rapport and trust, especially when dealing with customer concerns or complaints.
• Customer Care Executives must be adept at identifying and solving customer issues efficiently. This includes analyzing problems, making decisions, and providing effective solutions to meet customer needs.
• Dealing with customers who may be frustrated or upset requires patience. Customer Care Executives need to remain calm, composed, and focused on finding solutions, even in challenging situations.
• Thorough knowledge of the company’s products or services is essential. Customer Care Executives should be able to provide accurate information, answer queries, and guide customers on the usage of products or services.

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HOW TO APPLY FOR THE EXL Walkin Drive INTERVIEW?

To apply for the EXL Walkin Drive Interview Candidate need to walk in to the Venue that is given below.

FOR Pune LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

EXL Walkin Drive – Frequently Asked Question?

What is the EXL Walkin Drive selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 2- 4 Lpa for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.