FICO Mega off campus Drive 2023 | Customer Support-Engineer I

FICO Mega off campus Drive 2023 for Customer Support-Engineer I Role. Bachelor’s degree Candidates can apply for the post.

FICO Mega off campus Drive 2023 – Overview

• Company – FICO
• Role – Customer Support-Engineer I
• Qualification – Bachelor’s degree
• Experience – 0-3 Years
• Location – Bangalore
• Salary – 3 LPA – 5 LPA

FICO Mega off campus Drive 2023 – ABOUT COMPANY

FICO (formerly known as Fair Isaac Corporation) is a data analytics company that specializes in credit scoring and decision management solutions. Here is some information about FICO:

Credit Scoring: FICO is widely known for developing the FICO Score, a credit scoring model used by lenders to assess an individual’s creditworthiness. The FICO Score is based on information from credit reports and helps lenders make informed decisions about extending credit.

Decision Management Solutions: FICO provides decision management solutions that help businesses optimize their decision-making processes. These solutions incorporate advanced analytics, machine learning, and artificial intelligence to enable companies to make data-driven decisions across various areas, including fraud detection, risk assessment, and customer management.

Fraud Detection and Prevention: FICO offers fraud detection and prevention solutions to help organizations identify and mitigate fraudulent activities. These solutions leverage predictive analytics and real-time monitoring to detect anomalies and patterns that may indicate fraudulent behavior.

Analytical Tools and Applications: FICO provides a range of analytical tools and applications that assist organizations in managing and analyzing data effectively. These tools enable businesses to gain insights, develop models, and optimize strategies based on their unique data requirements.

Industry Expertise: FICO has extensive industry expertise and serves clients across multiple sectors, including banking, insurance, healthcare, telecommunications, and retail. The company tailors its solutions to address specific industry challenges and compliance requirements.

Regulatory Compliance: FICO ensures that its solutions comply with relevant regulations and industry standards. The company works closely with regulatory bodies to ensure the accuracy, fairness, and privacy of data and analytics used in credit scoring and decision management.

Global Presence: FICO operates globally and serves clients in over 100 countries. Its solutions are utilized by financial institutions, government agencies, and businesses of various sizes around the world.

FICO Mega off campus Drive 2023 – Responsibilities for Customer Support-Engineer I

• Product/Customer support for global clients.
• Manage the flow of customer’s incidents via telephone, Cases/Incidents, and working with next level support, Infrastructure teams, Product teams and manage end-to-end communication with clients based on agreed SLAs.
• Triage and escalate incidents in a timely manner according to standard operating procedures.
• Act as a liaison between engineering and consulting teams to resolve incidents.
• Maintain and determine ways to improve the customer experience, always demonstrating a strong client-focus with professional communication.
• On-board customers to the support portal in real-time for assigned region.
• Exercise judgment within defined practices and procedures, provide status on progress and makes recommendations on process improvements.
• Manage work assignments, priorities, and schedules with input from senior specialists or direct manager.

FICO Mega off campus Drive 2023 – Skills Required for Customer Support-Engineer I

• Bachelor’s degree or equivalent.
• Sound understanding in managing, handling, and troubleshooting multi-tier Cloud applications/software products and on-premise solutions.
• Good customer-facing skills in general to handle phone and emails of clients.
• Good understanding about Enterprise level application support and infrastructure Support.
• Good knowledge on Cloud Platform.
• Flexible to work primarily in shifts.
• Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality.
• Ability to prioritize and manage multiple incidents.
• Demonstrated ability to interact with diverse customer base successfully.
• Knowledge/prior exposure to Incident/Problem/Change Management. Process knowledge e.g. managing / tracking / etc.
• Thrives in a fast-paced environment with the ability to successfully manage and prioritize multiple tasks.
• Understanding of ITIL framework.
• Knowledge of AWS concepts.
• Basic knowledge on Monitoring tools.
• Excellent written and verbal skills.

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HOW TO APPLY FOR FICO Job Openings 2023 ?

To apply for the FICO 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to FICO company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Customer Support-Engineer I Role – Bangalore

FICO Mega off campus Drive 2023 – Frequently Asked Question?

What is the FICO selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 LPA – 5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.