IBM off Campus Drive 2023 | 0-2 Years | Technical Support/Intern Software Engineer

IBM off Campus Drive 2023 for Technical Support/Intern Software Engineer Role. BE/BTech Candidates can apply for the post.

The complete details of this jobs are as follows :

• Company – IBM
• Role – Technical Support/Intern Software Engineer
• Qualification – BE/BTech
• Experience – 0-2 Years
• Location – Noida/ Bangalore/ Pune/ Hyderabad
• Salary – 2 LPA – 4 LPA

ABOUT COMPANY

IBM (International Business Machines Corporation) is a multinational technology company that has a long history and is recognized as one of the world’s leading technology companies. Here are some key points about IBM:

History and Legacy: IBM was founded in 1911 and has evolved over the years into a global technology powerhouse. It has played a significant role in the development and advancement of computing technologies and has a rich history of innovation and technological contributions.

Diversified Offerings: IBM offers a wide range of products and services, including hardware, software, cloud computing solutions, artificial intelligence (AI), data analytics, blockchain, cybersecurity, and consulting services. The company operates across various sectors and industries, catering to the needs of clients worldwide.

Research and Development: IBM has a strong focus on research and development (R&D) and has established numerous research laboratories worldwide. These labs conduct cutting-edge research in areas such as AI, quantum computing, data science, and emerging technologies to drive innovation and develop new solutions.

Global Presence: IBM operates in more than 175 countries and has a vast global footprint. It serves clients across various industries, including finance, healthcare, telecommunications, manufacturing, and government sectors. The company has offices, data centers, and research facilities spread across different regions worldwide.

Corporate Responsibility: IBM places importance on corporate responsibility and sustainability. The company emphasizes ethical business practices, social impact initiatives, and environmental sustainability. IBM is involved in various programs and initiatives focused on education, skills development, diversity, and community engagement.

IBM Watson: One of IBM’s notable offerings is IBM Watson, an AI-powered platform that leverages natural language processing and machine learning to analyze large volumes of data, gain insights, and provide cognitive computing capabilities. Watson is widely recognized for its applications in areas such as healthcare, finance, customer service, and research.

Collaboration and Partnerships: IBM collaborates with other organizations, including academia, startups, and industry partners, to drive innovation and create solutions that address complex challenges. The company actively engages in strategic partnerships and alliances to expand its reach and enhance its offerings.

What You Will Be Doing As An Technical Support

• Maintaining & troubleshooting the user laptop and desktop issues running on Windows, Linux, MAC OS etc
• Monitoring of the MPLS and Internet leased lines and immediately escalate / report issues to the respective vendor for resolution; follow-up until closure
• Daily meeting scheduling support, vendor management, end-user support using VC systems.
• Solving the software related problems using remote desktop access tool if required
• Configuring mail, internet on Mobile devices and related troubleshooting.
• Daily Operating System alert handling and response.
• Cloning of the images for desktops / laptops
• Generating and sending daily health check reports and managing the outliers.
• Manage user calls through ticketing tool.
• Cable patch and troubleshooting for user connectivity issues.
• Perform daily check for physical alerts & alarms and ensure they are reported and incident logged with proper severity for resolution.
• Perform daily checks for Temperature and Humidity and report any variance from defined values.
• Escalate the call to respective L2 and L3 teams if required
• Proven Verbal and Written communication skills.
• Proven conversational skills
• Ready to work on 24/7 shifts to support client requirement.

Skills Required For Technical Support

• Technical Knowledge: Technical Support professionals should have a strong foundation in technical knowledge related to the products or services they support. This includes understanding computer systems, software applications, networking, hardware components, and troubleshooting methodologies. The ability to quickly grasp and apply technical concepts is crucial.
• Problem-Solving: Technical Support requires strong problem-solving skills to identify and resolve customer issues effectively. This involves analyzing problems, conducting research, asking probing questions, and using logical reasoning to diagnose and troubleshoot technical issues. The ability to break down complex problems into manageable steps is essential.
• Customer Service: Excellent customer service skills are vital in Technical Support. Being patient, empathetic, and courteous when interacting with customers is important. Effective communication, active listening, and the ability to explain technical information in a clear and understandable manner are essential for providing exceptional customer support.
• Documentation and Reporting: Technical Support professionals should possess strong documentation skills to accurately record customer interactions, troubleshooting steps, and solutions provided. This ensures a comprehensive knowledge base and facilitates effective communication within the team and with customers. Additionally, the ability to generate accurate reports and track support tickets is important for maintaining efficient support processes.
• Adaptability and Learning Agility: Technology is constantly evolving, and Technical Support professionals must be adaptable and willing to learn new technologies and processes. Staying updated with the latest trends, software updates, and industry best practices is crucial. The ability to quickly learn new tools and systems and adapt to changing customer needs is essential for success in this role.

What You Will Be Doing As An Intern Software Engineer

• You will be focused on development of IBM Systems products interfacing with development & product management teams and end users, cutting across Geos.
• You would analyze product requirements, determine the best course of design, implement/code the solution and test across the entire product development life cycle. One could also work on Validation and Support of IBM Systems products.
• You get to work with a vibrant, culture driven and technically accomplished teams working to create world-class products and deployment environments, delivering an industry leading user experience for our customers
• You will be valued for your contributions in a growing organization with broader opportunities.

Skills Required For Intern Software Engineer

• Programming Knowledge: Intern Software Engineers should have a strong foundation in programming languages such as Java, Python, C++, or others relevant to the role. Proficiency in writing clean and efficient code, understanding algorithms and data structures, and having familiarity with software development practices are essential.
• Problem-Solving: Software Engineers need strong problem-solving skills to analyze complex issues, break them down into manageable components, and develop effective solutions. This involves logical reasoning, critical thinking, and the ability to troubleshoot and debug code to identify and fix errors.
• Collaboration and Teamwork: Intern Software Engineers often work in a team environment, collaborating with other developers, testers, and project managers. Strong collaboration skills, effective communication, and the ability to work well in a team setting are crucial to contribute to projects, share ideas, and coordinate efforts with colleagues.
• Learning Agility: Software development is a dynamic field with constantly evolving technologies and frameworks. Intern Software Engineers should be eager to learn and adapt to new technologies, programming languages, and industry best practices. This includes staying updated with the latest trends, participating in training sessions, and quickly grasping new concepts and tools.
• Attention to Detail and Quality: Paying attention to detail is essential for writing reliable and high-quality code. Intern Software Engineers should have an eye for detail to ensure that their code is error-free, efficient, and adheres to coding standards. Understanding software testing principles and having the ability to conduct thorough testing and debugging are also valuable skills.

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HOW TO APPLY FOR IBM 2023 ?

To apply for the IBM 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to IBM company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Technical Support Role – Noida

Intern Software Engineer Role – Bangalore, Pune, Hyderabad

IBM – Frequently Asked Question ?

What is the IBM selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 2 LPA – 4 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.