iEnergizer Walk-ins For Voice Process role. Any Graduate/ Undergraduate/ Technical Diploma candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – iEnergizer Walk-in
- Role – Voice Process
- Qualification –Graduate/ Undergraduate/ Technical Diploma
- Experience –0-5years
- Location – Noida
- Salary –1.75 – 6 LPA
ABOUT COMPANY
iEnergizer is a global business process outsourcing (BPO) company that provides a range of services to clients across various industries. With headquarters in the United States and operations in several countries, iEnergizer offers solutions in areas such as customer support, technical support, sales, data management, and content moderation.
The company focuses on delivering high-quality and cost-effective outsourcing solutions to help businesses enhance their customer experience, increase operational efficiency, and drive growth. iEnergizer serves clients in sectors such as e-commerce, healthcare, telecommunications, financial services, and more.
What You Will Be Doing As Voice Process
- Customer Support: Acting as a point of contact for customers, addressing their inquiries, concerns, or issues. Providing information, troubleshooting assistance, and resolving customer queries to ensure a positive customer experience.
- Call Handling: Receiving inbound calls from customers and making outbound calls as required. Managing call queues, adhering to predefined scripts or call flows, and accurately documenting customer interactions and relevant information.
- Problem Resolution: Listening actively to customers’ concerns, analyzing their needs, and identifying appropriate solutions. Employing problem-solving skills to resolve issues effectively, escalate complex problems when necessary, and follow up to ensure resolution.
- Product or Service Knowledge: Acquiring in-depth knowledge of the products or services offered by the organization. Staying up to date with updates, features, and specifications to provide accurate information and guidance to customers.
- Communication Skills: Demonstrating excellent verbal communication skills, using a clear and professional tone. Active listening, empathy, and effective articulation are essential for understanding customer needs and ensuring clear communication.
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Skills Required for Voice Process
- Communication Skills: Excellent verbal communication skills are essential for effectively interacting with customers over the phone. Clear and concise communication, active listening, and the ability to articulate information clearly are important in understanding customer needs and providing accurate assistance.
- Customer Service Orientation: A customer-centric mindset and a strong focus on delivering exceptional customer service. Patience, empathy, and the ability to handle difficult or irate customers with professionalism and diplomacy.
- Problem-Solving Skills: The ability to analyze customer inquiries or issues and provide appropriate solutions or guidance. Critical thinking, attention to detail, and effective problem-solving skills are important in resolving customer concerns efficiently.
- Product or Service Knowledge: Acquiring in-depth knowledge of the products, services, and processes of the organization. Understanding the features, benefits, and usage of the offerings to provide accurate information and address customer queries effectively.
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HOW TO APPLY FOR THE WALK-IN INTERVIEW?
To apply for the iEnergizer (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Voice Process |
| Experience | 0-5 |
| Contact no. | POOJA (7678370584) Call – Timing : Monday to Saturday From 10:30Am to 7pm. |
| Date | 7th July – 14th July, |
| Time | 9.30 AM – 4.30 PM |
| walk-in Address: | iEnergizer, A-37, GATE NO. 2 ,Sec- 60, Noida. Near Landmark- Sector 59 metro station |
| EMAIL-ID | [email protected] |
iEnergizer walk in– Frequently Asked Question?
What is the iEnergizer walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 1.75 – 6 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information
