SHL off Campus Recruitment 2023 for Technical Support Specialist Role . Bachelors degree Candidates can apply for the post.
Table of Contents
SHL off Campus Recruitment 2023 – Overview
- Company – SHL
- Role – Technical Support Specialist
- Qualification – Bachelors degree
- Experience – 0-2
- Location – Gurgaon
- Salary – 3-4 LPA
ABOUT SHL COMPANY
SHL, or Saville and Holdsworth Ltd., is a global leader in talent assessment and human capital management solutions. Founded in the United Kingdom in 1977, SHL has a strong reputation for providing organizations with a wide range of tools and services to assess, identify, and develop talent. They specialize in psychometric assessments, behavioral assessments, and other innovative technologies designed to assist businesses in making informed decisions about hiring, leadership development, and workforce planning. SHL’s assessments and solutions are used by organizations worldwide to improve their talent strategies, enhance employee performance, and drive organizational success.
SHL off Campus Recruitment 2023 – Roles & Responsibilities For Technical Support Specialist
- Troubleshooting Technical Issues: Technical Support Specialists are responsible for diagnosing and resolving technical problems reported by customers. This may involve asking questions to understand the issue, providing step-by-step guidance, and utilizing diagnostic tools to find solutions.
- Customer Assistance: They provide timely and effective customer support through various channels such as phone, email, chat, or remote desktop access. Specialists need strong interpersonal skills to communicate technical information clearly and patiently to non-technical users.
- Documentation: They create and maintain detailed documentation, including knowledge base articles and frequently asked questions (FAQs), to assist customers in finding solutions to common issues independently. Clear and organized documentation is crucial for efficient customer support.
- Hardware and Software Installation: Assisting with the installation, configuration, and setup of hardware and software products is often part of their role. They guide customers through the process and troubleshoot any installation-related problems.
- Escalation and Collaboration: In cases where issues cannot be resolved at the first level of support, Technical Support Specialists escalate the problem to higher-level technical teams or developers. They also collaborate with colleagues to share knowledge and solve complex issues efficiently.
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SHL off Campus Recruitment 2023 – Skills Required
- Technical Proficiency: Strong technical knowledge is essential. Specialists should have a deep understanding of the products or services they support, including hardware, software, and relevant technologies. They should be able to troubleshoot technical issues effectively.
- Problem-Solving Abilities: Technical Support Specialists need excellent problem-solving skills to diagnose and resolve complex technical issues. They should be able to think analytically, identify root causes, and develop creative solutions.
- Communication Skills: Effective communication is crucial. Specialists must be able to explain technical concepts clearly and concisely to non-technical customers. Active listening is also important for understanding customer issues accurately.
- Patience and Empathy: Dealing with frustrated or anxious customers requires patience and empathy. Specialists should be able to remain calm and empathetic while providing support, even in challenging situations.
- Customer Service Skills: Strong customer service skills, including a customer-centric approach, are essential. Specialists need to maintain a positive attitude and focus on resolving customer issues quickly and efficiently while ensuring a positive overall customer experience.
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HOW TO APPLY FOR SHL off Campus Recruitment 2023 ?
To apply for the SHL off Campus Recruitment 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to SHL company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Technical Support Specialist (Gurgaon Location)
SHL off Campus Recruitment 2023 – Frequently Asked Question?
What is the SHL selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3-4 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
