Rackspace Careers, Work from Home is hiring Customer Success Associate I role. Any Graduate candidate can apply for the post.
Table of Contents
Rackspace Careers, Work from Home – Overview
- Company – Rackspace Work from Home
- Role – Customer Success Associate I
- Qualification –Any Graduate
- Experience –0-3 Year
- Location – Remote ( Work From Home )
- Salary –3.6 LPA – 5 LPA
Rackspace Careers, Work from Home-ABOUT COMPANY
Rackspace is a prominent technology company that specializes in managed cloud computing services. Founded in 1998, Rackspace has become a leading provider of managed hosting, public cloud, private cloud, and hybrid cloud solutions. The company’s primary focus is on helping businesses of all sizes navigate the complexities of cloud computing and maximize the potential of their digital infrastructure.
Rackspace offers a comprehensive range of services, including infrastructure management, data analytics, application development, security, and compliance solutions. They have built strong partnerships with major cloud providers like Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, and others, allowing them to deliver multi-cloud solutions tailored to their clients’ specific needs.
Rackspace Careers, Work from Home-Customer Success Associate I Responsibilities
- Monitor inbound customer ticket requests and route appropriately
- Respond directly to customer information requests for specific task responsibilities
- Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt
- Proactively take ownership and work tickets
- Identify common/recurring operational issues in support queues and support customer to resolution
- Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change
- Escalates support requests (phone/ticket) according to escalation procedures
- Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales
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Rackspace Careers, Work from Home–Skills Required
- Business Analysis: Proficiency in business analysis techniques, such as requirement gathering, process modeling, and gap analysis. The ability to understand business needs, elicit and document requirements, and translate them into functional specifications.
- Technical Aptitude: A solid understanding of technology concepts, systems, and architectures. Familiarity with software development methodologies, databases, data structures, and programming languages relevant to the organization’s technology stack.
- Communication Skills: Excellent written and verbal communication skills to effectively interact with stakeholders at all levels, including business users, IT teams, project managers, and executives. The ability to articulate complex technical concepts in a clear and concise manner.
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HOW TO APPLY FOR Rackspace Careers Work from Home 2023 ?
To apply for the Rackspace Careers Work from Home 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Rackspace Careers Work from Home company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Success Associate I -Remote ( Work From Home )
Rackspace Careers, Work from Home– Frequently Asked Question?
What is the Rackspace Careers Work from Home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3.6 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information
