Walk-in Drive at Tech Mahindra For Email & Chat Hiring / Voice Process Role. 12 Pass ,Any Graduate Candidates can apply for the post.
Table of Contents
Walk-in Drive at Tech Mahindra– Overview
- Company – Tech Mahindra walkin
- Roles – Email & Chat Hiring / Voice Process
- Qualification – 12 Pass ,Any Graduate
- Location – Noida/ Mumbai
- Work Experience – 0-5 Years
- Salary – 2 .5 LPA – 5 lpa
Walk-in Drive at Tech Mahindra – ABOUT THE COMPANY
Tech Mahindra is a global information technology and business process services company based in India. Established in 1986, Tech Mahindra offers a wide range of services and solutions across various industries, including telecommunications, banking and financial services, healthcare, retail, and manufacturing. The company provides services such as IT consulting, software development, system integration, infrastructure management, and business process outsourcing. With a strong focus on digital transformation, emerging technologies, and innovation, Tech Mahindra helps its clients navigate the complexities of the digital age and achieve their business objectives. The company has a global presence with offices and delivery centers in numerous countries, serving clients across the globe. Tech Mahindra’s dedicated workforce, diverse capabilities, and customer-centric approach make it a prominent player in the IT services industry.
Walk-in Drive at Tech Mahindra – Responsibilities for Email & Chat Hiring
- Data Analysis and Interpretation: Proficiency in data analysis techniques, such as statistical analysis, data mining, and data visualization. Ability to collect, clean, analyze, and interpret complex datasets to derive meaningful insights.
- Business Intelligence Tools: Familiarity with business intelligence tools and software, such as SQL, Excel, Tableau, Power BI, or QlikView. Proficiency in using these tools to manipulate data, create visualizations, and generate reports.
- Data Modeling and Database Knowledge: Understanding of data modeling concepts and relational databases. Familiarity with database query languages, such as SQL, and experience in designing and optimizing data models.
- Critical Thinking and Problem-Solving: Strong analytical and problem-solving skills to identify business challenges, formulate hypotheses, and apply data-driven solutions. Ability to think critically, analyze complex problems, and provide actionable recommendations.
- Business Process Analysis: Knowledge of business process analysis methodologies and techniques. Ability to analyze existing processes, identify areas for improvement, and propose process enhancements using data insights.
Walk-in Drive at Tech Mahindra – Responsibilities for Voice Process
- Customer Support: Providing excellent customer service and support through inbound and outbound phone calls. Assisting customers with inquiries, resolving issues, and providing information about products or services.
- Call Handling: Answering incoming calls promptly and professionally, greeting customers, and actively listening to their needs or concerns. Effectively managing call queues and handling a high volume of calls efficiently.
- Issue Resolution: Investigating and troubleshooting customer issues or complaints to find appropriate solutions. Escalating complex issues to senior team members or supervisors when necessary. Following up with customers to ensure satisfactory resolution.
- Product or Service Knowledge: Developing a strong understanding of the company’s products or services to effectively assist customers and provide accurate information. Keeping up to date with product updates or changes.
- Documentation and Reporting: Recording customer interactions, inquiries, and complaints accurately and thoroughly in the company’s database or customer relationship management (CRM) system. Generating reports or summaries of customer feedback or recurring issues.
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Walk-in Drive at Tech Mahindra – Skills Required
- Communication Skills: Excellent verbal communication skills are essential for effectively interacting with customers over the phone. This includes clear articulation, active listening, and the ability to adapt communication style to different customers.
- Customer Service Orientation: A strong customer service mindset and the ability to empathize with customers’ needs and concerns. Displaying patience, empathy, and professionalism while delivering customer support.
- Problem-Solving: Strong problem-solving skills to analyze customer issues, identify root causes, and provide appropriate solutions or escalate to the relevant department. Proactively addressing customer concerns and finding resolutions in a timely manner.
- Product Knowledge: A solid understanding of the products or services being offered by the organization. Being able to provide accurate and detailed information to customers, address product-related inquiries, and effectively highlight product features and benefits.
- Multitasking and Time Management: The ability to handle multiple customer interactions simultaneously while managing time effectively. Prioritizing tasks, meeting service level agreements, and ensuring timely responses to customer inquiries.
HOW TO APPLY FOR Walk-in Drive at Tech Mahindra ?
To apply for the Walk-in Drive at Tech Mahindra Interview Candidate need to walk in to the Venue that is given below.
FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Email & Chat Hiring |
| Experience | 0 – 5 years |
| Contact no. | Usha ( 8527216127 ) |
| Date | 10th July – 15th July |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | A8A, Tech Mahindra 7th Floor, Knowledge Boulevard Sec 62 Near to IMS Institute Noida. |
FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Voice Process |
| Experience | 0 – 1 years |
| Contact no. | Anjali Siddhu ( 9699666772 ) |
| Date | 11th July – 20th July |
| Time | 10.00 AM – 5.00 PM |
| walk-in Address: | Tech Mahindra BPS, Wing – I & II, Oberoi Garden Estate, Off. Saki Vihar Road, Chandivali, Andheri East, Mumbai, Maharashtra 400072 Reference-Anjali Siddhu 9699666772 |
Walk-in Drive at Tech Mahindra – Frequently Asked Question?
What is Tech Mahindra Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary at Tech Mahindra for freshers?
The average of 2 .5 LPA – 5 lpa is based on the reports of Glassdoor and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
