WNS Walk-in For Customer Service ,Chat Process -Sr. Associate & back office process In Multiple Location

WNS Walk-in For Customer Service ,Chat Process -Sr. Associate & back office process role. 12+,Any Graduate candidate can apply for the post.

WNS Walk-in-Overview

• Company – WNS Walk-in
• Role – Customer Service ,Chat Process -Sr. Associate & back office process
• Qualification –12+,Any Graduate
• Experience –0-5years
• Location – Noida/Mumbai/Pune
• Salary –1.5 – 2 LPA

WNS Walk-in-ABOUT COMPANY

WNS (Holdings) Limited is a global business process management (BPM) company that provides a wide range of solutions and services to organizations across various industries.WNS was established in 1996 and is headquartered in Mumbai, India. It operates in over 40 countries, serving clients from industries such as banking and financial services, healthcare, insurance, travel, retail, and more. WNS offers end-to-end business process management solutions to help organizations streamline their operations and improve efficiency. This includes services such as finance and accounting, customer care, research and analytics, supply chain management, human resources, and more.

WNS Walk-in– Customer Service Responsibilities

• Customer Support: Providing assistance and support to customers via various communication channels such as phone, email, chat, or in-person. Responding to inquiries, resolving issues, and addressing customer concerns in a timely and professional manner.
• Product or Service Knowledge: Developing a comprehensive understanding of the company’s products or services to effectively assist customers. Being able to provide accurate information, explain features and benefits, and guide customers in making informed decisions.
• Problem-solving: Identifying and resolving customer problems or issues. This involves active listening to understand the problem, analyzing the situation, and providing appropriate solutions or escalating complex issues to higher-level support if necessary.
• Customer Relationship Management: Building and maintaining positive relationships with customers. This includes cultivating a friendly and professional demeanor, addressing customers by name, and developing rapport to enhance the overall customer experience.
• Order Processing and Management: Assisting customers with order placement, tracking, and delivery inquiries. Managing order processing systems, ensuring accuracy, and coordinating with relevant departments to fulfill customer requests.

Chat Process -Sr. Associate Responsibilities

• Customer Engagement: Engaging with customers through chat platforms to provide assistance, answer inquiries, and resolve issues. This involves actively participating in chat conversations, understanding customer needs, and providing accurate and timely responses.
• Chat Monitoring: Monitoring and managing multiple chat sessions simultaneously while maintaining quality and efficiency. Ensuring adherence to response time targets, service level agreements (SLAs), and quality standards set by the company.
• Problem-solving: Identifying customer problems or issues through chat interactions and working towards effective resolutions. This includes actively listening to customer concerns, analyzing the situation, and providing appropriate solutions or escalating complex issues to higher-level support if necessary.
• Product or Service Knowledge: Developing a deep understanding of the company’s products or services offered to provide accurate information and guide customers effectively. Staying updated with the latest product updates, features, and promotions to provide relevant and up-to-date assistance.

WNS Walk-in-Skills Required

• Communication Skills: Strong verbal and written communication skills are crucial for building and maintaining relationships with clients. Relationship managers need to effectively convey information, actively listen to client needs, and provide clear and concise explanations of products or services.
• Interpersonal Skills: Relationship managers should have excellent interpersonal skills to establish rapport and build trust with clients. They need to be empathetic, patient, and able to adapt their communication style to different personalities and cultures.
• Customer Focus: Relationship managers should have a customer-centric mindset and a genuine desire to understand and fulfill the needs of their clients. They should be responsive, proactive, and committed to delivering exceptional customer service.
• Relationship Building: Building and nurturing strong relationships is at the core of a relationship manager’s role. This involves networking, attending industry events, and engaging in relationship-building activities to expand the client base. Relationship managers need to establish long-term partnerships by understanding client goals, offering tailored solutions, and consistently exceeding expectations.

Increase your selection chances Apply jobs base on your Location Qualification & Experience CLICK HERE

HOW TO APPLY FOR THE WNS Walk-in INTERVIEW?

To apply for the WNS Walk-in Interview Candidate need to walk in to the Venue that is given below.

FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR MUMBAI LOCATION INTERESTED CANDIDATES CAN SHARE THEIR RESUME IN THE GIVEN EMAIL-ID BELOW

FOR PUNE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

WNS Walk-in– Frequently Asked Question?

What is the WNS Walk-in selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 1.5 – 2 LPA for the this role.

Apply for all Government Jobs Across India CLICK HERE

DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information