Cognizant Mega off campus Drive 2023 For Technical/customer specialist voice /subject matter expert Role. Any Graduate candidates can apply for the post.
Table of Contents
Cognizant Mega off campus Drive 2023 – Overview
- Company – Cognizant
- Role – Technical/customer specialist voice /subject matter expert
- Qualification – Any Graduate
- Experience – 0-3 Years
- Location – Chennai
- Salary – 3 LPA – 4 LPA
ABOUT Cognizant COMPANY
Cognizant is a multinational technology and consulting company known for its information technology services and business process outsourcing solutions. Headquartered in the United States, Cognizant operates globally and provides a wide range of services, including software development, IT consulting, and digital transformation for clients in various industries. With a strong focus on innovation and technology, Cognizant plays a significant role in helping organizations adapt to the digital age and enhance their competitiveness in the global market.
Cognizant Mega off campus Drive 2023 – Roles & Responsibilities For Technical/customer specialist voice
- Ability to understand customer issue and route to appropriate team
- Ticket Creation/Categorization/Prioritization
- Incident resolution and recovery
- Ensure on meeting daily KPIs·
- Receiving and making end user calls
- Provide first level resolutions
- Ticket escalation to respective Support Group
| ALSO APPLY FOR Cyfuture – Customer Care – VIEW & APPLY Carrier – Associate Customer Voice Support Engineer – VIEW & APPLY Amazon – GO-AI Associate – VIEW & APPLY Accenture – Trust & Safety New Associate – VIEW & APPLY |
Cognizant Mega off campus Drive 2023 – Roles & Responsibilities For subject matter expert
- Ensure process guidelines are followed and met as documented.
- Respond to queries raised by the team and provide appropriate feedbacks.
- Analyze feedback received and error reports to arrive at training needs.
- Identify gaps in process compliance.
- Resolve process related queries and escalations.
- Manage vendor queries and provide solutions.
- Report team performance data at the desired frequency.
- Identify solutions with available information before escalation.
- Constantly check debit balance and ensure stop payment for vendors.
- Support intercompany payments.
- Review root cause and reduce aging of pending invoices.
- Validate escalations and vendor master records.
- Manage monthend close activities.
Cognizant Mega off campus Drive 2023 – Skills Required
- Continuous Learning: Staying up-to-date with the latest developments and research in the field is crucial for maintaining expertise.
- In-Depth Knowledge: An SME should have a profound understanding of the subject matter, including its theories, principles, and practical applications.
- Communication Skills: The ability to explain complex concepts in a clear and concise manner, both in writing and verbally, is essential for sharing knowledge with others.
- Research Skills: Being able to conduct in-depth research to gather and evaluate information related to the subject matter is crucial.
- Problem-Solving: SMEs should be skilled at analyzing and solving problems related to their field of expertise.
- Critical Thinking: The capacity to think critically and evaluate information, research, and data is vital for making informed decisions and recommendations.
- Attention to Detail: Paying close attention to details and ensuring accuracy in your work is important, especially when dealing with complex information.
- Adaptability: The ability to adapt to changing circumstances and emerging trends in the field is key for staying relevant as an SME.
Increase your selection chances Apply jobs base on your Location Qualification & Experience CLICK HERE
HOW TO APPLY FOR Cognizant Mega off campus Drive 2023 ?
To apply for the Cognizant Mega off campus Drive 2023 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Technical/customer specialist voice Role – Chennai
subject matter expert Role – Chennai
Cognizant Mega off campus Drive 2023 – Frequently Asked Question?
What is the Cognizant selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 4 LPA for the this role.
Apply for all Government Jobs Across India CLICK HERE
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
