TCS off Campus Recruitment 2023 for Customer Service Executive Role. Any Graduate ,BACHELOR OF COMMERCE Candidates can apply for the post.
Table of Contents
TCS off Campus Recruitment – Overview
- Company – TCS
- Role – Customer Service Executive
- Qualification – Any Graduate ,BACHELOR OF COMMERCE
- Experience – 1-5
- Location – Mumbai
- Salary – 3 Lpa – 8 lpa
ABOUT TCS COMPANY
Tata Consultancy Services (TCS) is one of the largest and most prominent global IT services and consulting companies. Headquartered in Mumbai, India, TCS is part of the Tata Group, a conglomerate known for its diverse business interests. TCS offers a wide range of IT and technology services, including software development, consulting, and business solutions to clients across various industries. With a strong global presence, TCS operates in numerous countries and is recognized for its innovation, commitment to sustainability, and significant contributions to the IT and technology sector. As of my last knowledge update in September 2021, TCS continues to be a leading player in the IT services industry.
TCS off Campus Recruitment– Roles & Responsibilities For Customer Service Executive
- Customer Interaction: Interacting with customers through various communication channels, such as phone, email, chat, or in-person, and providing courteous and effective assistance.
- Issue Resolution: Resolving customer issues and inquiries efficiently, whether they relate to products, services, billing, or general questions. This includes identifying the problem, providing solutions, and ensuring follow-up if necessary.
- Product Knowledge: Developing a deep understanding of the company’s products or services to answer customer questions accurately and make suitable recommendations. They should also stay updated on product updates and features.
- Complaint Handling: Handling customer complaints and escalating them when necessary. Customer Service Executives should be skilled in de-escalation techniques to turn negative experiences into positive ones.
- Documentation and Record Keeping: Maintaining detailed records of customer interactions, feedback, and issue resolution. This information can be valuable for improving customer service processes and tracking customer satisfaction.
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TCS off Campus Recruitment- Skills Required
- Communication Skills: Excellent verbal and written communication skills are crucial for clear and effective interaction with customers. They need to convey information, listen actively, and provide assistance with empathy and professionalism.
- Empathy and Patience: Empathetic listening and patience are essential when dealing with customer issues and concerns. Demonstrating understanding and a willingness to resolve problems can help build trust and customer satisfaction.
- Problem-Solving: Customer Service Executives should be skilled in identifying problems, analyzing situations, and finding practical solutions. They may encounter a wide range of issues and must adapt to each unique situation.
- Product Knowledge: A deep understanding of the company’s products, services, and policies is essential. They should be able to provide accurate information, troubleshoot problems, and make recommendations based on customer needs.
- Time Management: Managing time effectively is crucial, especially when handling a high volume of inquiries or support requests. Customer Service Executives need to balance efficiency with quality service to meet customer expectations.
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HOW TO APPLY FOR TCS off Campus Recruitment 2023 ?
To apply for the TCS off Campus Recruitment – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to TCS company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Customer Service executive (Mumbai Location)
TCS off Campus Recruitment 2023 – Frequently Asked Question?
What is the TCS selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 Lpa – 8 lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
