Sutherland Mega Walkin Drive For 0-3 Years | Customer Support & other role | Any Graduate , Post Graduate

Sutherland Mega Walkin Drive Hiring Customer Support & other role. Any Graduate , Post Graduate Candidates can apply for the post.

Sutherland Mega Walkin Drive – Overview

• Company – Sutherland walkin
• Roles – Customer Support & other role
• Qualification – Any Graduate , Post Graduate
• Location – Chennai,Tamil Nadu/ Hyderabad/Secunderabad/ Navi Mumbai,Maharashtra/kochi
• Work Experience – 0-3 Years
• Salary – 2.25-3.5 Lacs P.A.

ABOUT Sutherland COMPANY

Sutherland is a global business process outsourcing (BPO) and technology services company with a strong presence in the industry. Founded in 1986, it has grown into a significant player in the BPO sector, serving a wide range of clients across various industries. Sutherland’s corporate headquarters is located in Rochester, New York, but the company operates across the globe with numerous delivery centers in countries like the United States, India, the Philippines, and more.

The company offers a diverse range of services that include customer support, technical support, back-office processes, finance and accounting, healthcare solutions, and digital transformation services. Sutherland leverages technology and innovation to help its clients streamline their operations, enhance customer experiences, and achieve operational excellence. This has made it a valuable partner for organizations looking to improve their business processes and customer interactions.

Sutherland is also recognized for its commitment to talent development and employee engagement. It provides career opportunities for a vast number of professionals and offers training and development programs to nurture and grow its workforce. The company’s global presence, broad service offerings, and strong emphasis on innovation have made it a trusted partner for businesses seeking to outsource various functions and improve their overall efficiency.

Sutherland Mega Walkin Drive – Roles & Responsibilities For Customer Support

• Providing Product or Service Information: Offering detailed information about products or services, including features, specifications, and pricing.
• Responding to Customer Inquiries: Addressing customer questions, concerns, and inquiries through various channels, such as phone, email, live chat, or social media.
• Troubleshooting Issues: Diagnosing and resolving customer problems, technical issues, or product/service-related challenges.
• Order Processing: Managing customer orders, tracking shipments, and providing information on delivery status.
• Assisting with Account Management: Helping customers manage their accounts, including updating information, handling password resets, and addressing account-related issues.
• Escalating Issues: Identifying and escalating complex or unresolved issues to higher-level support or other departments for further resolution.
• Handling Returns and Exchanges: Assisting customers with the return or exchange process, including issuing return authorizations and providing return instructions.

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Sutherland Mega Walkin Drive – Skills Required For Customer Support

• Empathy: The ability to understand and empathize with customers’ concerns or problems is crucial. Empathetic communication helps build rapport and trust.
• Communication Skills: Clear and effective communication is essential for understanding customer issues and providing accurate information. This includes both verbal and written communication.
• Problem-Solving Skills: Customer support often involves resolving complex issues. Strong problem-solving skills help in identifying and implementing effective solutions.
• Patience: Dealing with frustrated or upset customers requires patience. Maintaining a calm and composed demeanor helps in diffusing tense situations.
• Product/Service Knowledge: In-depth knowledge of the company’s products or services allows customer support professionals to provide accurate information and solutions.
• Active Listening: Paying close attention to customers, understanding their needs, and asking clarifying questions demonstrate active listening skills, which are vital in providing accurate assistance.

HOW TO APPLY FOR Sutherland Mega Walkin Drive?

To apply for the Sutherland Mega Walkin Drive Interview Candidate need to walk in to the Venue that is given below.

FOR Chennai,Tamil Nadu LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR Hyderabad/Secunderabad LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR Navi Mumbai,Maharashtra LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR kochi LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Sutherland Mega Walkin Drive – Frequently Asked Question?

What is Sutherland Selection Process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for freshers?

The average of 2.25-3.5 Lacs P.A. is based on the reports of Glassdoor and Ambition Box.

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