HCLTech WALK IN Drive For Multiple Roles. Any Graduate Candidates can apply for the post.
Table of Contents
HCLTech WALK IN Drive – Overview
- Company – HCLTech (WALK IN)
- Roles – OTC/O2C/Customer support/ International Voice Process Executive
- Qualification – Any Graduate
- Location – Chennai/ Noida
- Work Experience – 0 – 5 years
- Salary – 2-4 Lacs P.A.
ABOUT HCLTech COMPANY
HCL Technologies, often referred to as HCL Tech, is a leading global IT services and consulting company headquartered in Noida, India. Founded in 1976 by Shiv Nadar, Arjun Malhotra, and several other entrepreneurs, the company has grown to become one of the top IT services providers in the world. HCL Tech is known for its focus on innovation and customer-centric approach.
HCL Tech offers a wide range of IT services, including software development, system integration, infrastructure management, business process outsourcing, and more. The company has a global presence, with offices and delivery centers in over 40 countries. It serves clients across various industries, including technology, healthcare, financial services, and manufacturing. HCL Tech is known for its “Mode 1-2-3” strategy, which combines traditional IT services (Mode 1) with cutting-edge technologies like digital transformation and IoT (Mode 2) and the creation of intellectual property (Mode 3).
HCL Tech has received recognition for its commitment to sustainability and corporate responsibility. It is actively involved in various social initiatives, including education and healthcare programs, through the Shiv Nadar Foundation. The company has consistently ranked among the top IT services providers in the world and is renowned for its innovative solutions and customer-centric approach, making it a key player in the global IT industry.
In recent years, HCL Tech has been expanding its portfolio to include services related to cloud computing, cybersecurity, and artificial intelligence. It continues to be a prominent player in the ever-evolving IT services industry, adapting to emerging technologies and providing value to its clients across the globe.
HCLTech WALK IN Drive – Roles & Responsibilities For International Voice Process Executive
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Handling inbound and outbound customer calls in a professional and customer-centric manner.
- Providing accurate information and assistance to resolve customer inquiries and issues.
- Meeting or exceeding established performance targets for call quality and customer satisfaction.
- Documenting and updating customer interactions and details in the CRM system.
- Adhering to company policies and procedures while maintaining a high level of product and service knowledge.
- Collaborating with team members to ensure a seamless customer experience and efficient problem resolution.
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HCLTech WALK IN Drive – Skills Required For International Voice Process Executive
- Excellent verbal and written communication skills in English.
- Strong active listening and empathy to understand and address customer needs.
- Multitasking abilities to handle calls, navigate systems, and provide information simultaneously.
- Problem-solving skills to resolve customer issues effectively.
- Patience and the ability to remain calm under pressure.
- Cultural sensitivity and the ability to interact with a diverse customer base.
- Proficiency in using customer relationship management (CRM) software.
- Time management and organizational skills for efficient call handling.
- Adaptability to different call scenarios and changing customer demands.
- Compliance with data protection and confidentiality requirements.
HOW TO APPLY FOR HCLTech WALK IN Drive ?
To apply for the HCLTech WALK IN Drive Interview Candidate need to walk in to the Venue that is given below.
FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | OTC/O2C/Customer support |
| Experience | Fresher |
| Contact no. | Ashwin HR |
| Date | 26 October – 27 October |
| Time | 11.00 AM – 1.00 PM |
| walk-in Address: | HCL Tech, Tower 4, Sholinganallur ELCOT campus Chennai -119 |
FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | International Voice Process Executive |
| Experience | 1 – 5 years |
| Contact no. | Navneet Kaur |
| Date | 26 October – 27 October |
| Time | 12.00 PM – 3.00 PM |
| walk-in Address: | HCL Technologies Ltd., Noida Sec-60, A-8/9 |
HCLTech WALK IN Drive – Frequently Asked Question?
What is HCLTech WALK IN Drive Selection Process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for freshers?
The average of 2-4 Lacs P.A. is based on the reports of Glassdoor and Ambition Box.
