Firstsource Mega off campus Drive 2024 for CSA Role. 12 pass/ Any Graduate candidates can apply for the post.
Table of Contents
Firstsource Mega off campus Drive 2024 – Overview
- Company – Firstsource
- Role – CSA
- Qualification – 12 pass/ Any Graduate
- Experience – 0 – 2 Years
- Location – Chennai/ BANGALORE/ Mumbai/ Hyderabad
- Salary – 3 LPA – 4 LPA
ABOUT Firstsource COMPANY
Firstsource is a global business process outsourcing (BPO) company that specializes in providing customer management and business process management services to a wide range of industries, including healthcare, financial services, telecommunications, and more. With a strong presence in multiple countries, Firstsource assists organizations in improving customer experiences, streamlining operations, and enhancing efficiency through a combination of technology and skilled workforce.
Firstsource Mega off campus Drive 2024 – Roles & Responsibilities For CSA
- Assist customers with product or service inquiries and issues.
- Maintain a positive and professional attitude while interacting with customers.
- Resolve customer complaints and concerns efficiently and effectively.
- Provide accurate information and advice to customers.
- Handle customer inquiries via phone, email, or chat.
- Update customer accounts and records with accurate information.
- Process orders, returns, and exchanges as needed.
- Upsell or cross-sell products and services to boost sales.
- Collaborate with other team members to ensure a seamless customer experience.
- Follow company policies and procedures while adhering to quality and performance standards.
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Firstsource Mega off campus Drive 2024 – Skills Required For CSA
- Effective communication: Clear and empathetic communication with customers.
- Active listening: The ability to understand customer needs and concerns.
- Problem-solving: Skill in resolving customer issues efficiently.
- Patience: Remaining calm and composed during challenging interactions.
- Product knowledge: A good understanding of the company’s products or services.
- Time management: Efficiently handling multiple customer inquiries.
- Adaptability: Adjusting to different customer personalities and situations.
- Computer proficiency: Familiarity with relevant software and systems.
- Conflict resolution: Managing disputes and conflicts diplomatically.
- Empathy: The capacity to relate to and understand the customer’s perspective.
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HOW TO APPLY FOR Firstsource Mega off campus Drive 2024 ?
To apply for the Firstsource Mega off campus Drive 2024 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
CSA Role – Mumbai
CSA Role – Bangalore
CSA Role – Chennai
CSA Role – Hyderabad
Firstsource Mega off campus Drive 2024 – Frequently Asked Question?
What is the Firstsource selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 4 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
