Essencea off Campus Recruitment 2024 : Hiring As Customer Support Associate Role. 12th pass / Any graduate Candidates can apply for the post.
Table of Contents
Essencea off Campus Recruitment 2024 – Overview
- Company – Essencea
- Role – Customer Support Associate
- Qualification – 12th pass / Any graduate
- Experience – 0-3 years
- Location – Across india
- Salary- 3-4 LPA
ABOUT Essencea COMPANY
We are Essencea Infoserv Pvt. Ltd.Our aim is to enable our clients to attain higher altitudes in their business by providing smart and flexible outsourcing and off shoring solutions. We might be a startup but we are here for the long haul. Upholding our values is what helps us to succeed and step forward to an emerging future together with our clients. It’s what our clients relish about us. That’s who we are and that’s what we do.
Essencea off Campus Recruitment 2024 – Customer Support Associate Responsibilities
- Customer Support Associates are responsible for assisting customers with inquiries, product-related concerns, or service-related issues. This includes providing accurate and timely information, troubleshooting problems, and offering solutions to ensure a positive customer experience.
- Resolving customer issues efficiently is a critical responsibility. Customer Support Associates must investigate and analyze problems, working towards satisfactory resolutions. This involves collaboration with other departments, escalation of issues when necessary, and ensuring that customers feel their concerns are addressed.
- Effective communication is key in customer support. Associates must communicate clearly and professionally, whether it’s through written channels like emails or chat, or verbal communication over the phone. They should convey information in a manner that is easily understood and leaves customers satisfied with the interaction.
- Customer Support Associates need to have a deep understanding of the products or services offered by the company. This knowledge allows them to provide accurate information, answer questions, and guide customers effectively. Regular training and updates on product or service features are often part of the role.
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Essencea off Campus Recruitment 2024 – Skills Required
- Strong communication skills are essential for Customer Support Associates. They must be able to articulate information clearly, listen actively to customer concerns, and convey empathy in their communication. Both written and verbal communication skills are crucial, as interactions may occur through various channels, including email, chat, or phone.
- Customer Support Associates should possess strong problem-solving skills to quickly and efficiently address customer issues. This involves analyzing problems, identifying root causes, and providing effective solutions. The ability to think on their feet and find resolutions in real-time is vital.
- Patience and empathy are crucial qualities for dealing with customers, especially in challenging or stressful situations. Customer Support Associates need to understand and empathize with customer concerns, demonstrating patience and a willingness to assist until the issue is resolved to the customer’s satisfaction.
- A deep understanding of the company’s products or services is essential. Customer Support Associates need to be knowledgeable about the features, benefits, and usage of the products to provide accurate information, answer inquiries, and guide customers effectively.
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HOW TO APPLY FOR Essencea off Campus Recruitment 2024 ?
To apply for the Essencea – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Essencea company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Customer Support Associate (Across india)
Essencea off Campus Recruitment 2024 – Frequently Asked Question ?
What is the Essencea selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3-4 LPA for the this role.
What is the role of customer support associate?
A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization.
Is customer service associate a good job?
Customer service is an amazing field.
What is CSA in BPO?
CSA (Customer Service Associate)
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
