Steps To Apply for IntouchCX Recruitment 2024 · First of all, candidates must visit IntouchCX official website, i.e., IntouchCX.com.
Table of Contents
IntouchCX Recruitment 2024 – Overview
- Company Website – www.intouchcx.com
- Company – IntouchCX
- Role – Customer Service Representative
- Qualification – Any Graduate
- Experience – 6 months+
- Location – Hyderabad, Bangalore
- Salary – 3 LPA – 4 LPA
ABOUT IntouchCX COMPANY
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the worlds most innovative brands.
IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of Americas Best Large Employers for 2022, and a Top Employer for New Grads.
IntouchCX Recruitment 2024 – Roles & Responsibilities For Customer Service Representative
- Processing Orders and Returns: Assisting customers with placing orders, tracking shipments, processing returns, and issuing refunds or exchanges when necessary.
- Responding to Customer Inquiries: Answering customer questions, providing information about products or services, addressing concerns, and resolving complaints through various channels such as phone, email, chat, or social media.
- Handling Customer Complaints: Investigating and resolving customer complaints and issues in a timely and empathetic manner, aiming for customer satisfaction and retention.
- Providing Product or Service Support: Offering technical assistance, troubleshooting problems, and guiding customers on how to use products or services effectively.
- Maintaining Customer Records: Updating customer accounts with relevant information, including interactions, inquiries, and resolutions, using CRM (Customer Relationship Management) software.
- Upselling and Cross-Selling: Identifying opportunities to promote additional products or services that align with the customer’s needs or interests.
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IntouchCX Recruitment 2024 – Skills Required For Customer Service Representative
- Active Listening: Being able to listen attentively to customers’ concerns, understand their needs, and demonstrate empathy while addressing their issues.
- Communication Skills: Excellent verbal and written communication skills are crucial for effectively interacting with customers across various channels such as phone, email, chat, and social media.
- Problem-Solving Abilities: The capacity to analyze situations, identify root causes of problems, and provide effective solutions or alternatives to resolve customer issues.
- Product Knowledge: Thorough understanding of the company’s products or services to provide accurate information, address inquiries, and assist customers effectively.
- Patience and Empathy: Having the patience to handle difficult situations calmly and the ability to empathize with customers’ concerns or frustrations.
- Time Management: Being able to prioritize tasks, manage workload efficiently, and respond to customer inquiries in a timely manner, especially during peak periods.
- Adaptability: Flexibility to adapt to changing circumstances, customer needs, and evolving company policies or procedures.
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HOW TO APPLY FOR IntouchCX Recruitment 2024 ?
To apply for the IntouchCX Recruitment 2024 – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Service Representative Role – Hyderabad, Bangalore
IntouchCX Recruitment 2024 – Frequently Asked Question?
What is the IntouchCX selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 4 LPA for the this role.
What is the IntouchCX process?
IntouchCX offers an incubation model that empowers your business to fast-track change and improve your workflows through short and iterative cycles. We initiate a comprehensive UX and CX review to understand all systems, key processes and agent interactions to understand key opportunity areas.
Who is the CEO of IntouchCX?
IntouchCX’s CEO Mitul Kotecha started in this role in 2023. Mitul’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably.
Who owns IntouchCX?
When IntouchCX management brought in a new equity partner in 2018, Trilantic North America chose to maintain an ownership interest in the company given attractive long-term business outlook and the mutual respect and trust between Trilantic and Intouch’s management.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
