Conduent Recruitment 2023 for Customer Success Associate/ Operations role. Any graduate candidate can apply for the post.
Table of Contents
Conduent Recruitment 2023 -Overview
- Company – Conduent Work From Home Walkin
- Role – Customer Success Associate/ Operations
- Qualification – Any graduate
- Experience – 0-2
- Location – Noida/ Visakhapatnam/ Vizag/ Andhra Pradesh
- Salary – 3 LPA – 5 LPA
Conduent Recruitment 2023-ABOUT COMPANY
Conduent is a global business process services company that specializes in providing digital platforms and services to businesses and governments worldwide. Established in 2017 as a divestiture from Xerox Corporation, Conduent has built a reputation for delivering innovative solutions in areas such as customer care, healthcare, transportation, and digital payments.
The company offers a wide range of services, including customer experience management, digital transformation, data analytics, automation, and payment processing. With a focus on leveraging technology to enhance operational efficiency and improve customer satisfaction, Conduent helps organizations streamline their processes and drive growth.
Conduent Recruitment 2023 – Customer Success Associate Responsibilities
- Onboarding and Implementation: Assisting customers in the onboarding process by guiding them through product setup, configuration, and integration. Providing training and support to ensure a smooth transition and successful implementation of the product or service.
- Relationship Management: Building and nurturing strong relationships with customers by acting as their main point of contact. Understanding their needs, goals, and challenges, and proactively addressing any issues or concerns that may arise. Maintaining regular communication and conducting check-ins to ensure customer satisfaction.
- Customer Support: Providing timely and effective support to customers by addressing their inquiries, troubleshooting technical issues, and resolving problems. Collaborating with internal teams, such as product development or technical support, to ensure prompt resolution and a positive customer experience.
- Product Adoption and Upselling: Promoting product adoption and usage by educating customers on the features and capabilities of the product or service. Identifying opportunities for upselling or cross-selling based on customer needs and providing recommendations for additional products or services that can enhance their experience and drive value.
- Customer Feedback and Advocacy: Actively seeking customer feedback to understand their pain points, preferences, and suggestions for improvement. Advocating for the customer within the organization and relaying their feedback to relevant teams to drive product enhancements and process improvements.
Conduent Recruitment 2023 – Operations Responsibilities
- Process Management: Developing, documenting, and improving operational processes and procedures to ensure efficiency, productivity, and adherence to quality standards. This may involve analyzing current workflows, identifying bottlenecks, and implementing process improvements.
- Resource Planning: Collaborating with different departments to forecast resource needs, such as human resources, equipment, or inventory, to support operational activities. This includes determining optimal staffing levels, managing inventory levels, and coordinating with suppliers or vendors.
- Performance Monitoring: Tracking and analyzing key performance indicators (KPIs) to measure operational efficiency and identify areas for improvement. This may involve monitoring metrics related to productivity, quality, cost, customer satisfaction, and service level agreements (SLAs).
- Budgeting and Cost Control: Participating in budget planning and ensuring efficient allocation of resources. Monitoring operational expenses and identifying opportunities for cost savings or optimization without compromising quality or service delivery.
- Risk Management: Identifying operational risks and implementing mitigation strategies to minimize disruptions. This may involve conducting risk assessments, implementing controls, and developing contingency plans to address potential issues.
| ALSO APPLY FOR TCS- HRO , Finance data Analyst- VIEW & APPLY Future Generali-Executive, Senior Executive-VIEW & APPLY IFF-Consumer Insight Analyst-VIEW & APPLY Dana Incorporated-Internship-VIEW & APPLY |
Conduent Recruitment 2023 -Skills Required
- Customer Relationship Management: Excellent customer service skills, with the ability to build and maintain strong relationships with customers. This includes active listening, empathy, and the ability to effectively communicate with customers to understand their needs and address their concerns.
- Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers and internal teams. Clear and concise communication is crucial for providing instructions, explaining complex concepts, and resolving issues promptly and professionally.
- Problem-Solving and Analytical Thinking: The ability to analyze customer issues or challenges, identify root causes, and develop creative solutions is vital. Strong problem-solving skills, critical thinking, and the ability to make data-driven decisions contribute to resolving customer issues effectively.
- Product and Industry Knowledge: A solid understanding of the product or service being offered, as well as the industry in which the company operates, is essential. This knowledge enables Customer Success Associates to provide accurate information, offer relevant solutions, and effectively communicate the value and benefits to customers.
- Time Management and Organization: The ability to prioritize and manage multiple tasks and responsibilities is crucial in a fast-paced customer success or operations role. Strong organizational skills, attention to detail, and the ability to meet deadlines contribute to efficient operations and customer satisfaction.
Increase your selection chances Apply jobs base on your Location Qualification & Experience CLICK HERE
HOW TO APPLY FOR THE Conduent Recruitment 2023 INTERVIEW?
To apply for the Conduent Recruitment 2023 Candidate need to walk in to the Venue that is given below.
FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Operations |
| Experience | 0 to 2years |
| Contact no. | N/A |
| Date | 17th July |
| Time | 10.00 AM – 12.30 PM |
| walk-in Address: | Conduent Business Services India LLP Candor Techspace,7th floor, Tower 6, Sector 135, Greater Noida Expressway, Noida, Uttar Pradesh – 201304 |
FOR VISAKHAPATNAM/ VIZAG/ ANDHRA PRADESH LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Success Associate |
| Experience | 1 – 4 years |
| Contact no. | N/A |
| Date | 18th July |
| Time | 10.00 AM – 3.00 PM |
| walk-in Address: | Conduent Business Services India LLP, Plot No: 1 & 2 Millennium Towers – A, Hill No-3, IT/ITES, Rushikonda, Madhurawada, Visakhapatnam, Andhra Pradesh – 530045 |
Conduent Recruitment 2023 – Frequently Asked Question?
What is the Conduent walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 5 LPA for the this role.
Apply for all Government Jobs Across India CLICK HERE
DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
