Opentext off campus Recruitment for Associate Technical Support Specialist Role. BS or BA degree in a Computer related subject Candidates can apply for the post.
Table of Contents
Opentext off Campus Recruitment – Overview
- Company – Opentext
- Role – Associate Technical Support Specialist
- Qualification – BS or BA degree in a Computer related subject
- Experience – 1-2years
- Location – Bangalore
- Salary – 2 Lpa – 8 Lpa
Opentext off Campus Recruitment – ABOUT COMPANY
OpenText is a prominent global enterprise software company that specializes in managing, analyzing, and leveraging business information. Established in 1991 and headquartered in Waterloo, Ontario, Canada, OpenText has become a leader in Enterprise Information Management (EIM) solutions. The company offers a wide range of software products and services designed to facilitate efficient information exchange, collaboration, and management across various industries. OpenText’s solutions encompass content management, digital experience, business network, and cybersecurity, helping organizations enhance their operational efficiency and make informed decisions. As of my last knowledge update in January 2023, OpenText continues to play a significant role in empowering businesses to unlock the value of their information. For the latest and most accurate information, it is advisable to visit OpenText’s official website or contact the company directly.
Opentext off Campus Recruitment – Associate Technical Support Specialist Responsibilities
- Provide timely and effective technical support to customers, addressing inquiries, troubleshooting issues, and offering solutions. This often involves using various communication channels such as email, chat, or phone to assist customers with their technical concerns.
- Analyze reported technical issues, identify root causes, and work towards implementing solutions. Associate Technical Support Specialists need to develop a deep understanding of the product or service they support to diagnose and resolve problems efficiently.
- Maintain accurate records of customer interactions, technical issues, and solutions provided. Documenting cases and creating reports helps in tracking trends, providing insights to product development teams, and building a knowledge base for future reference.
- Educate customers on the effective use of products or services, providing guidance and tips to enhance their overall experience. This may involve creating documentation, tutorials, or conducting training sessions to empower users with the knowledge to address common issues.
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Opentext off Campus Recruitment – Skills Required
- A solid foundation in technical knowledge is essential. Associate Technical Support Specialists should have a good understanding of the products or services they support, including hardware and software components, to diagnose and address customer issues accurately.
- Strong customer service skills are crucial for building positive interactions with customers. Associate Technical Support Specialists need to be patient, empathetic, and skilled in managing customer expectations, ensuring a positive experience even during challenging situations.
- Associate Technical Support Specialists must possess strong problem-solving skills to analyze and resolve technical issues efficiently. The ability to think critically, troubleshoot effectively, and find solutions is central to providing excellent support.
- The technology landscape is dynamic, and products or services may evolve. Associate Technical Support Specialists should be adaptable and quick learners, staying updated on new technologies, updates, and features to provide accurate and relevant support.
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HOW TO APPLY FOR Opentext off Campus Recruitment ?
To apply for the Opentext Off Campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Opentext company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Role – Associate Technical Support Specialist (Bangalore Location)
Opentext off Campus Recruitment – Frequently Asked Question ?
What is the Opentext selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2 Lpa – 8 Lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
