Rackspace Technology Work From Home Jobs For Customer Service Specialist Role. Any Graduate candidates can apply for the post.
Table of Contents
Rackspace Technology Work From Home Jobs – Overview
- Company – Rackspace Technology (work from home)
- Role – Customer Service Specialist
- Qualification – Any Graduate
- Experience – 1-2 Years
- Location – Remote (work from home)
- Salary – 3.5 LPA – 5 LPA
ABOUT Rackspace Technology COMPANY
Rackspace Technology is a leading global cloud computing and managed services company with headquarters in San Antonio, Texas, USA. Founded in 1998, the company has established itself as a key player in the ever-evolving world of cloud technology and digital transformation. Rackspace is known for its mission to accelerate the value of the cloud during a time when businesses increasingly rely on cloud solutions to drive innovation and efficiency.
The company specializes in delivering a wide range of cloud services, including cloud management, security, data analytics, and application development. Rackspace offers a customer-centric approach, working with businesses to design, build, and manage cloud environments tailored to their specific needs. This includes managing the infrastructure, applications, and data for clients across various industries.
Rackspace’s expertise extends to multiple cloud platforms, including AWS, Azure, Google Cloud, and more, making it a trusted partner for organizations looking to migrate to or optimize their operations in the cloud. The company is also deeply committed to innovation and technology, actively participating in open-source communities and contributing to the development of cloud-based solutions.
In addition to its technology offerings, Rackspace emphasizes customer support and service excellence, providing what they call “Fanatical Support®.” This commitment to exceptional service and customer satisfaction has solidified Rackspace’s reputation as a reliable and trusted partner for businesses worldwide. With a focus on enabling digital transformation and cloud adoption, Rackspace Technology continues to play a pivotal role in helping organizations harness the power of cloud computing for success in the modern digital landscape.
Rackspace Technology Work From Home Jobs – Roles & Responsibilities For Customer Service Specialist
- Other Incidental tasks related to the job, as necessary.
- Answer incoming phone calls in an efficient and professional manner
- Act as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals
- Understand customer issues, identifies the urgency, scopes issue and prepares it for escalation, and triages to correct escalation team
- Assist approximately 60 customers daily in a ticketing system to create and update tickets with relation to the call
- Solve administrative calls without routing to a 2nd-line team
- Follow schedule as given by workforce optimization
- Verify callers by using approved Rackspace methods
- Providing exceptional customer support via various communication channels.
- Assisting customers with inquiries, issues, and requests.
- Resolving problems and ensuring customer satisfaction.
- Maintaining accurate customer records and documentation.
- Collaborating with cross-functional teams to address complex issues.
- Handling escalations and sensitive customer matters.
- Offering product or service information and recommendations.
- Identifying opportunities for process improvement and customer experience enhancement.
- Complying with company policies and industry regulations.
- Contributing to a positive customer service culture.
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Rackspace Technology Work From Home Jobs – Skills Required for Customer Service Specialist
- Attention to Detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly Value Analysis: Provides customers with basic, standard information regarding products/offerings
- Moderate computer proficiency including Microsoft Office Suite
- Ability to interact with customers in a professional and friendly manner
- Ability to follow standardized processes and procedures and identify when escalation
- Excellent communication and interpersonal skills.
- Active listening for understanding customer needs.
- Problem-solving abilities to address customer inquiries.
- Empathy and a customer-focused approach.
- Patience and composure when handling challenging situations.
- Multi-tasking to manage various customer interactions.
- Adaptability to different customer personalities and requests.
- Product knowledge and familiarity with service procedures.
- Time management for efficient service delivery.
- Proficiency in using customer service tools and software.
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HOW TO APPLY FOR Rackspace Technology Work From Home Jobs 2023 ?
To apply for the Rackspace Technology Work From Home Jobs – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Customer Service Specialist – Remote (work from home)
Rackspace Technology Work From Home Jobs– Frequently Asked Question?
What is the Rackspace Technology Work From Home Jobs selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3.5 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
