Tide Work From Home Jobs For Customer Support Role. Any Graduate candidates can apply.
Table of Contents
Tide Work From Home Jobs – Overview
- Company – Tide Work From Home Jobs
- Role – Customer Support
- Qualification – Any Graduate
- Experience – 1-4
- Location – Remote ( Hiring office Hyderabad)
- Salary – 3.5 LPA – 5 LPA
ABOUT Tide COMPANY
Tide, a UK-based financial technology company, is a leading provider of digital banking services for small and medium-sized businesses (SMBs). Founded in 2015 by George Bevis, the company is headquartered in London and has rapidly gained recognition for its innovative approach to business banking. Tide’s mission is to simplify and streamline financial management for entrepreneurs and small business owners, offering a range of digital tools and services to cater to their unique needs.
One of Tide’s core offerings is a business bank account, which is accessible entirely through a mobile app or web platform. This account allows SMBs to manage their finances conveniently, offering features such as easy account setup, expense tracking, and real-time notifications for transactions. Tide’s digital-first approach is particularly beneficial for small businesses looking for efficiency and flexibility in their financial operations.
Tide Work From Home Jobs – Roles & Responsibilities For Customer Support
- Resolving Customer Issues: Addressing customer inquiries, concerns, and complaints efficiently and effectively, striving to provide prompt resolutions and ensuring a positive customer experience.
- Providing Product or Service Information: Offering comprehensive information about products or services, guiding customers through the features, benefits, and usage, and assisting them in making informed decisions.
- Handling Customer Communication: Managing various forms of customer communication, including phone calls, emails, and live chat, with a courteous and professional approach, ensuring clear and helpful responses to customer queries.
- Documenting Customer Interactions: Recording and maintaining detailed and accurate records of customer interactions, including issues raised, solutions provided, and any relevant feedback, to facilitate a streamlined and personalized customer support experience.
- Collaborating with Internal Teams: Coordinating with internal departments, such as sales, marketing, and technical support, to escalate complex issues, relay customer feedback, and ensure a seamless flow of information for improved customer satisfaction.
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Tide Work From Home Jobs – Skills Required for Customer Support
- Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing, and to actively listen to customers to understand their needs and provide appropriate solutions.
- Empathy: Capacity to understand and empathize with customers’ concerns, demonstrating a genuine desire to help and a willingness to provide exceptional service, even in challenging situations.
- Problem-Solving: Aptitude for analyzing issues, identifying root causes, and developing effective solutions, demonstrating a proactive approach to resolving customer queries and ensuring their satisfaction.
- Patience and Resilience: Ability to remain patient and composed, even when handling difficult or frustrated customers, and to maintain a positive attitude while resolving issues and providing support throughout the customer interaction.
- Product Knowledge: Comprehensive understanding of the company’s products or services, including their features, functionalities, and potential issues, enabling the provision of accurate and relevant information to customers and the effective resolution of their inquiries.
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HOW TO APPLY FOR Tide Work From Home Jobs 2023 ?
To apply for the Tide Work From Home Jobs – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE – Customer Support – Remote ( Hiring office Hyderabad)
Tide Work From Home Jobs – Frequently Asked Question?
What is the Tide Work From Home Jobs selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3.5 LPA – 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
