Sophos Permanent Work From Home jobs. Search job openings, see if they fit – company salaries, reviews, and more posted by Sophos Permanent employees.
Table of Contents
Sophos Permanent Work From Home Jobs – Overview
- Company – Sophos work from home
- Role – Technical Support Engineer
- Qualification – Bachelor’s in computer science or engineering
- Experience – 0-3 years
- Location – Remote hiring office Bangalore / Ahmedabad
- Salary – 3 LPA to 5 LPA
ABOUT Sophos COMPANY
Sophos is a cybersecurity company headquartered in Abingdon, Oxfordshire, United Kingdom. It specializes in providing a wide range of cybersecurity solutions and services to protect organizations and individuals from various cyber threat.Sophos serves a wide range of customers, including businesses of all sizes, educational institutions, government organizations, and individual consumers.
Sophos Permanent Work From Home Jobs – Roles & Responsibilities For Technical Support Engineer
- Provide Sophos customers and partners with a world-class technical support experience within the defined parameters of the Support Runbook, with a focus on driving customer loyalty and advocacy.
- Answer questions, troubleshoot, and resolve issues reported by partners & customers; issues can include but are not limited to Active Directory, SQL, Networking, Microsoft Exchange, VMWare, Linux/Unix, Mac, Microsoft Windows, Windows Server Administration, including Domain Controllers, Active Directory, IIS and SQL
- Attend Coaching, Feedback, and Huddle sessions provided by L2/Team Leader/ Manager and follow the guidelines to provide the best world-class support experience.
- Achieve monthly Key Performance Indicator targets.
- Build a strong and demonstrable knowledge of our products.
- Collaborate with teammates, senior Support engineers, and other colleagues as and when necessary to ensure we provide the ideal resolutions to partners and customers.
- Provide relevant Knowledge base Articles and documents to Customers/Partners and promote self-help options.
- Actively provide Process improvement ideas and work with L2/TL/Manager to improve or develop new processes.
- Able to complete 8 productive hours on the Chat platform. 9 hours login.
- Able to think logically and have a problem-solving attitude. Must understand Customer/Partner urgency with their issue/ situation.
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Sophos Permanent Work From Home Jobs – Skills Required for Technical Support Engineer
- Bachelor’s degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field preferred.
- 1-2 years of work experience in following concepts : Security, Cloud, Data protection, Encryption, Malware, Spyware, Cyber Security, Antivirus, and Disaster Recovery.
- Troubleshooting SQLite queries
- Working with bash, including scripting
- Troubleshooting Linux, including command-line interface (CLI) interactions
- Knowledge/ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators
- Knowledge/Experience with security products, such as Firewalls, IPSec, IDS/IPS, Anti -Spam, Anti-Virus, Web Security proxies, Email Security filters, VPNs
- Knowledge/ SQLite/Postgres
- Knowledge/ Experience with routing protocols: RIP, OSPF, and BGP
- Excellent communication and writing skills in English.
- CompTIA A+, Security+, and one of CompTIA Network+, Cisco Certified Network Associate, Cisco Certified Network Professional certification is preferred.
- Microsoft Certified Azure Security Engineer, AWS Certified Cloud Practitioner certification will be an added advantage.
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HOW TO APPLY FOR Sophos Permanent Work From Home Jobs 2023 ?
To apply for the Sophos Permanent Work From Home Jobs – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Technical Support Engineer (Remote hiring office Bangalore / Ahmedabad)
Sophos Permanent Work From Home Jobs– Frequently Asked Question?
What is the Sophos work from home selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA to 5 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
