firstsource Mega off campus Drive 2023 hiring as Customer Service Associate Role. 12 pass, Any graduate Candidates can apply for the post.

firstsource Mega off campus Drive 2023 – Overview

• Company – firstsource
• Role – Customer Service Associate
• Qualification – 12 pass, Any graduate
• Experience –0-5
• Location – chennai/ Hyderabad/ Bangalore/ Puducherry/ Trichy/ mumbai/Vijayawada
• Salary- 2 LPA – 5 LPA

firstsource Mega off campus Drive 2023 – ABOUT COMPANY

Firstsource Solutions, a global leader in business process outsourcing and customer experience management, has established itself as a key player in the industry. Founded in 2001, Firstsource has steadily grown to provide a range of services that help businesses enhance their operational efficiency and customer interactions.

With a strong presence across multiple continents, Firstsource offers solutions that encompass customer support, data analytics, digital transformation, and back-office operations. The company’s client-centric approach and focus on delivering exceptional customer experiences have made it a preferred partner for businesses seeking to improve their customer engagement strategies.

Firstsource’s commitment to innovation is evident in its adoption of cutting-edge technologies such as artificial intelligence, automation, and analytics. These technologies are integrated into its services to streamline processes, enhance decision-making, and provide actionable insights to clients.

The company places a high emphasis on its employees, recognizing that a skilled and motivated workforce is essential for delivering top-tier services. Firstsource provides its employees with opportunities for growth, training, and development, fostering a culture of continuous learning and improvement.

firstsource Mega off campus Drive 2023 – Customer Service Associate Responsibilities

• Customer Interaction: Interacting with customers through various communication channels (phone, email, chat, in-person) to address inquiries, provide information, and assist with their needs.
• Order Processing: Handling customer orders, processing transactions, and ensuring accurate billing and shipping details.
• Issue Resolution: Resolving customer concerns, complaints, and problems in a timely and satisfactory manner, striving to achieve customer satisfaction.
• Product Knowledge: Developing a deep understanding of the company’s products or services to provide accurate information and recommendations to customers.
• Cross-Selling and Upselling: Identifying opportunities to recommend additional products or services that align with the customer’s needs and preferences.
• Troubleshooting: Diagnosing issues customers are facing with products or services and guiding them through troubleshooting steps to resolve the problem.
• Technical Support: Providing technical assistance and troubleshooting for products that require specialized knowledge, such as electronics or software.
• Handling Inquiries: Responding to inquiries about account information, policies, procedures, and general company information.

firstsource Mega off campus Drive 2023 – Skills Required

• Communication Skills: Clear and empathetic communication, both verbal and written, is crucial for understanding customer needs and providing accurate information.
• Problem-Solving: Analyzing customer issues, identifying root causes, and offering effective solutions that address their needs.
• Active Listening: Attentively listening to customers to fully grasp their inquiries, concerns, or feedback, and responding appropriately.
• Empathy and Patience: Demonstrating understanding, compassion, and patience while dealing with customers, even in challenging situations.
• Product Knowledge: Having a comprehensive understanding of the company’s products or services to provide accurate information and recommendations.
• Time Management: Effectively managing time to provide prompt responses and assistance to multiple customers.
• Conflict Resolution: Skillfully managing conflicts and resolving disputes in a diplomatic and satisfactory manner.

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HOW TO APPLY FOR firstsource Mega off campus Drive 2023 ?

To apply for the firstsource Mega off campus Drive 2023 – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to firstsource Mega off campus Drive 2023 company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Role- Customer Service Associate (chennai Location)

Role- Customer Service Associate (Hyderabad Location)

Role- Customer Service Associate (Bangalore Location)

Role- Customer Service Associate (Puducherry Location)

Role- Customer Service Associate (Trichy Location)

Role- Customer Service Associate (mumbai Location)

Role- Customer Service Associate (Vijayawada Location)

firstsource Mega off campus Drive 2023 – Frequently Asked Question ?

What is the firstsource selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 2 LPA – 5 LPA for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.