iQor Mega off campus Drive 2023 for Quality Analyst – Call Center Role. High school diploma, G.E.D., Trade/Vocational candidates can apply for the post.
Table of Contents
iQor Mega off campus Drive – Overview
- Company – iQor
- Role – Quality Analyst – Call Center
- Qualification – High school diploma, G.E.D., Trade/Vocational
- Experience – 1+ years
- Location – Noida
- Salary – 3 LPA – 4 LPA
ABOUT iQor COMPANY
iQor is a global business process outsourcing (BPO) and customer support services company headquartered in St. Petersburg, Florida, USA. It specializes in providing customer care, collections, and back-office support services to a wide range of industries, including telecommunications, healthcare, retail, and technology. iQor is known for its technology-driven approach, employing advanced analytics and artificial intelligence to enhance customer experiences and operational efficiency. With a global footprint spanning multiple countries, iQor plays a vital role in helping businesses manage customer relationships and streamline their operations effectively.
iQor Mega off campus Drive – Roles & Responsibilities For Quality Analyst – Call Center
- Analyzes and audits call recordings (both inbound and outbound) in order to provide trend data and feedback to call center team leaders and senior management.
- Listens to call recordings and provide insight and solutions to operational management to maximize lead conversion and customer satisfaction
- Ensures the call center agents adhere to pre-determined quality assurance standards and the business’s standard operating procedures
- Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends.
- Identify and support other opportunities for quality improvement across the team.
- Develop materials and process documentation to support training, as needed.
- Performs other duties as assigned.
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iQor Mega off campus Drive – Skills Required For Quality Analyst – Call Center
- Strong communication skills to provide clear and constructive feedback.
- Attention to detail for monitoring and analyzing customer interactions.
- Proficiency in call center software and quality monitoring tools.
- Problem-solving abilities to identify process improvements.
- Knowledge of industry regulations and compliance standards.
- Teamwork and coaching skills to help agents improve performance.
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HOW TO APPLY FOR iQor Mega off campus Drive 2023 ?
To apply for the iQor Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Quality Analyst – Call Center Role – Noida
iQor Mega off campus Drive 2023 – Frequently Asked Question?
What is the iQor selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 4 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
