CAMS Walkin | Executive & Lead Specialist/ Senior Customer Service Executive | Coimbatore / Mumbai

CAMS Walkin For Executive & Lead Specialist/ Senior Customer Service Executive role. Any Graduate candidate can apply for the post.

Table of Contents

• Sagility Walk-in -Overview
• Sagility Walk-in -ABOUT COMPANY
• Sagility Walk-in- International Non-Voice Responsibilities
• Sagility Walk-in -Skills Required
• HOW TO APPLY FOR THE Sagility Walk-in INTERVIEW?
• Sagility Walk-in – Frequently Asked Question?
• DISCLAIMER:

CAMS Walkin -Overview

• Company – CAMS (Walk in)
• Role – Executive & Lead Specialist/ Senior Customer Service Executive
• Qualification – Any Graduate
• Experience – 0 – 5 years
• Location – Coimbatore / Mumbai
• Salary – 50,000-2.5 Lacs P.A.

ABOUT CAMS COMPANY

CAMS has been an integral part of the Indian Financial infrastructure for over 30 years as a regulated entity and has built significant reputation as a Transfer Agency to the Asset Management Industry of India and more recently as a technology enabled service solutions partner to Private Life Insurance, Private Equity Funds, Banks, Non-Banking Finance Companies. Besides serving as B2B solutions partner, CAMS brings a unique ability of a B2C to serve the end customers through a variety touch points such as pan India network of Service centres, White Label Call centre, and White Label Online Services.

CAMS Walkin – Executive & Lead Specialist Responsibilities

• Team Leadership: Executives and Lead Specialists play a crucial role in leading and managing teams. They provide direction, guidance, and support to team members, ensuring alignment with organizational goals and objectives.
• Project Management: Executives and Lead Specialists are often responsible for overseeing and managing various projects within their domain. This includes project planning, resource allocation, monitoring progress, and ensuring timely delivery of project outcomes.
• Specialized Expertise: Executives and Lead Specialists bring specialized knowledge and expertise to their roles. They are often subject matter experts in a specific field, providing insights, solutions, and guidance to the team based on their deep understanding of the domain.
• Client Engagement: Executives and Lead Specialists may be involved in client engagement, managing relationships with key clients or stakeholders. This involves understanding client needs, addressing concerns, and ensuring the delivery of high-quality services or solutions.

CAMS Walkin – Senior Customer Service Executive Responsibilities

• Leadership and Team Management: Senior Customer Service Executives are responsible for providing leadership to the customer service team. This involves managing, mentoring, and guiding team members to ensure the delivery of high-quality customer service.
• Complex Issue Resolution: Senior Executives handle escalated and complex customer issues that require specialized attention. They use their experience and expertise to find effective solutions and ensure customer satisfaction.
• Performance Monitoring: Monitoring and analyzing key performance indicators (KPIs) is a critical responsibility. Senior Executives track the team’s performance, identify trends, and implement strategies to improve service quality and efficiency.
• Process Improvement: Senior Customer Service Executives play a key role in identifying opportunities for process improvement. They assess existing customer service processes, recommend enhancements, and implement changes to streamline operations and enhance the overall customer experience.

CAMS Walkin -Skills Required

• Leadership Skills: Senior Customer Service Executives need strong leadership skills to effectively lead and motivate their team. This includes the ability to inspire, guide, and foster a positive work environment that encourages teamwork and high performance.
• Problem-Solving Abilities: Dealing with escalated issues and complex customer inquiries requires strong problem-solving skills. Senior Executives should be adept at analyzing situations, identifying root causes, and implementing effective solutions to resolve customer concerns.
• Communication Skills: Excellent communication skills are crucial for senior roles in customer service. Senior Executives must effectively communicate with team members, management, and customers. Clear and concise communication is essential for providing guidance, explaining solutions, and ensuring understanding.
• Customer Focus: Maintaining a strong focus on customer satisfaction is a key skill. Senior Customer Service Executives should understand customer needs, empathize with their concerns, and work towards delivering solutions that meet or exceed customer expectations.

HOW TO APPLY FOR THE CAMS Walkin INTERVIEW?

To apply for the CAMS Walkin Interview Candidate need to walk in to the Venue that is given below.

FOR Coimbatore LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

FOR Mumbai LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

CAMS Walkin – Frequently Asked Question?

What is the CAMS Walkin selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 50,000-2.5 Lacs P.A. for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.