Teleperformance Mega off campus Drive 2023 for Quality Analyst/ Process Trainer Roles. Any Graduate candidates can apply for these post.
Table of Contents
Teleperformance Mega off campus Drive – Overview
- Company – Teleperformance
- Role – Quality Analyst/ Process Trainer
- Qualification – Any Graduate
- Experience – 1-2 Years
- Location – Hyderabad/ Jaipur/ Mohali
- Salary – 2.2 LPA – 3 LPA
ABOUT Teleperformance COMPANY
Teleperformance is a global leader in outsourced customer experience management and contact center solutions. Founded in 1978, the company operates in over 80 countries and has a vast network of customer engagement centers, employing thousands of customer service professionals worldwide. Teleperformance offers a wide range of services, including customer support, technical support, sales, and back-office processes, to businesses across various industries. With a focus on innovation, technology, and a commitment to delivering exceptional customer experiences, Teleperformance has established itself as a trusted partner for organizations seeking to enhance their customer interactions and streamline their operations.
Teleperformance Mega off campus Drive – Roles & Responsibilities For Quality Analyst
- Sample and evaluate IT contact transactions.
- Report results of evaluations to Quality/Operations
- Coach ITOps/Service Desk Executives on the evaluations done
- Identify process level opportunities and work with Operations to mitigate the gaps
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help ITOps/Service Desk executive to understand appropriate
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction.
- Represent and organize calibration sessions with stake holders.
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Teleperformance Mega off campus Drive – Skills Required For Quality Analyst
- Interpersonal skills
- Excellent Communication skills (Verbal & Written both)
- Problem solving
- Analytical Ability
- Adaptability
- Customer orientation
- Decision-Making
- Able to manage multiple priorities in an ever-changing environment
- Excellent organizational and time management skills
- Must be extremely detail oriented with the ability to develop through corrective & preventive plans
- Should be a Graduate
- Should have total experience of at least 2 years
- Must be good in Microsoft Office applications, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Teleperformance Mega off campus Drive – Roles & Responsibilities For Process Trainer
- Conduct training sessions and workshops for new hires and existing employees to ensure they are well-versed in the processes and procedures.
- Develop and update training materials, manuals, and resources to align with the latest process changes and best practices.
- Assess trainees’ performance and provide constructive feedback to help them improve their skills and knowledge.
- Collaborate with subject matter experts and management to identify training needs and create targeted development plans.
- Monitor and evaluate the effectiveness of training programs, making necessary adjustments to enhance the learning experience.
- Maintain training records and reports to track progress and performance of trainees.
- Stay updated with industry trends and advancements to incorporate relevant information into the training curriculum.
Teleperformance Mega off campus Drive – Skills Required For Process Trainer
- Strong communication and presentation skills to effectively deliver training sessions.
- In-depth knowledge of the processes and procedures being taught.
- Ability to adapt training techniques to accommodate different learning styles.
- Excellent organizational and time management skills to plan and conduct training efficiently.
- Analytical and problem-solving abilities to identify training gaps and address trainees’ needs.
- Patience and empathy to support and motivate trainees throughout their learning journey.
- Flexibility to adjust training methods and materials based on feedback and evolving business requirements.
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HOW TO APPLY FOR Teleperformance Mega off campus Drive 2023 ?
To apply for the Teleperformance Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to Teleperformance company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Quality Analyst Role – Hyderabad
Process Trainer Role – Jaipur
Quality Analyst Role – Mohali
Teleperformance Mega off campus Drive 2023 – Frequently Asked Question?
What is the Teleperformance selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 2.2 LPA – 3 LPA for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
