Unisys Mega off campus Drive 2024 for Service Desk Analyst Role. Any Graduate Candidates can apply fore the post.
Table of Contents
Unisys Mega off campus Drive 2024 – OverView
- Company – Unisys
- Roles – Service Desk Analyst
- Qualifications – Any Graduate
- Location – Bangalore
- Work Experience – 1-4
- Salary – 3 LPA – 6 lpa
Unisys Mega off campus Drive 2024 – ABOUT COMPANY
Unisys Corporation is a global information technology (IT) company headquartered in Blue Bell, Pennsylvania, USA. Founded in 1986, Unisys has a long history of providing advanced IT solutions and services to clients worldwide. The company specializes in digital transformation, cybersecurity, cloud computing, application services, and infrastructure management.
Unisys serves a diverse range of industries, including government, financial services, healthcare, transportation, and more. The company’s offerings focus on enabling clients to harness the power of technology to drive innovation, enhance efficiency, and deliver exceptional customer experiences.
Unisys Mega off campus Drive 2024 – Service Desk Analyst Responsibilities
- First Point of Contact: Serve as the initial point of contact for users seeking technical assistance and support via phone, email, or other communication channels.
- Incident Triage and Resolution: Log, categorize, prioritize, and escalate incidents reported by users according to the organization’s defined processes and procedures.
- Troubleshooting: Provide technical support and troubleshooting assistance to diagnose and resolve hardware, software, and network-related issues encountered by end-users. This may involve guiding users through step-by-step solutions or performing remote troubleshooting sessions.
- Service Request Management: Process service requests from users, including requests for software installations, account setups, password resets, and hardware replacements, ensuring timely fulfillment and adherence to service level agreements (SLAs).
- Communication: Communicate effectively with users to provide status updates on their reported incidents or service requests, manage expectations regarding resolution times, and follow up to ensure user satisfaction upon issue resolution.
- Documentation: Maintain accurate records of all incidents, service requests, and resolutions in the service desk ticketing system, including detailed notes on troubleshooting steps taken and resolutions provided for future reference.
- Knowledge Management: Contribute to the development and maintenance of the service desk knowledge base by documenting common issues, resolutions, and best practices to facilitate self-service support and improve efficiency in incident resolution.
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Unisys Mega off campus Drive 2024 – Skills Required
- Technical Proficiency: Strong understanding of computer hardware, software applications, operating systems (e.g., Windows, macOS, Linux), networking concepts, and IT infrastructure components to effectively diagnose and resolve technical issues.
- Customer Service: Excellent interpersonal and communication skills to interact professionally and empathetically with users, actively listen to their concerns, and provide clear, concise, and helpful guidance and support.
- Troubleshooting Skills: Ability to systematically analyze and troubleshoot technical problems, identify root causes, and implement effective solutions in a timely manner.
- Time Management: Effective time management and prioritization skills to manage a high volume of incidents and service requests, adhere to service level agreements (SLAs), and ensure timely resolution of critical issues.
- Attention to Detail: Meticulous attention to detail to accurately document incidents, service requests, and resolutions, ensuring data integrity and completeness in the service desk ticketing system.
- Adaptability: Ability to adapt quickly to changing priorities, technologies, and work environments, and remain calm and composed under pressure, particularly during high-stress situations or critical incidents.
HOW TO APPLY FOR Unisys Mega off campus Drive 2024 ?
To apply for the Unisys Mega off campus Drive 2024 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE – Service Desk Analyst (Bangalore Location)
Unisys Mega off campus Drive 2024 – Frequently Asked Question ?
What is the Unisys selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the Unisys salary for freshers?
The average of 3 LPA – 6 lpa is based on the reports of Glass door and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
