Pearson Mega off campus Drive 2024 For Customer Service Technical Support Administrator Role. Any Graduate candidates can apply for the post.
Table of Contents
Pearson Mega off campus Drive – Overview
- Company Website-www.pearson.com
- Company – Pearson
- Role – Customer Service Technical Support Administrator
- Qualification – Any Graduate
- Experience –0-3 Years
- Location – Noida
- Salary – 3-4 LPA
ABOUT Pearson COMPANY
Pearson is a well-known multinational educational publishing and assessment service company. Here is some information about Pearson:
Overview: Pearson is a global educational company headquartered in London, United Kingdom. It is one of the largest education companies in the world.
History: The company’s history dates back to 1844 when Samuel Pearson founded a construction business. Over the years, Pearson diversified into various industries, eventually focusing on education.
Educational Publishing: Pearson is renowned for its educational publishing division, which produces a wide range of textbooks, digital learning materials, and resources for students and educators. These materials span various subjects, grade levels, and educational formats.
Pearson Mega off campus Drive – Roles & Responsibilities For Customer Service Technical Support Administrator
- Responding to Customer Inquiries: Answering customer queries promptly and professionally through various communication channels such as phone, email, chat, or ticketing system.
- Troubleshooting Technical Issues: Diagnosing and resolving technical problems reported by customers regarding products, services, or software applications.
- Providing Technical Guidance: Offering technical guidance and assistance to customers in using products or services effectively. This may involve providing step-by-step instructions or demonstrations.
- Documentation: Documenting customer interactions, technical issues, and solutions provided in a detailed and organized manner for future reference and knowledge sharing.
- Escalating Complex Issues: Identifying issues that require escalation to higher-level technical support or engineering teams and ensuring that they are escalated appropriately.
- Product Knowledge: Maintaining up-to-date knowledge of the company’s products, services, and technologies to effectively address customer inquiries and issues.
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Pearson Mega off campus Drive – Skills Required
- Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications.
- Conflict management skills; diplomatic and sees feedback.as an opportunity for growth.
- Time management skills; can quickly and effectively adapt to changes.
- Ability to deal with ambiguity and overcome objections.
- Strong attention to detail.
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HOW TO APPLY FOR Pearson Mega off campus Drive 2024 ?
To apply for the Pearson Mega off campus Drive – interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
Customer Service Technical Support Administrator–Noida
Pearson Mega off campus Drive 2023 – Frequently Asked Question?
What is the Pearson selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 3 LPA – 4 LPA for the this role.
What does Pearson do?
It publishes across the curriculum and provides a range of education services, including teacher development, educational software, and system-wide solutions, and also owns and operates schools and colleges.
Who is the CEO of Pearson?
Omar Abbosh as its new chief executive officer
What does Pearson offer?
With 1800 eTextbooks and thousands of curated learning videos
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
