Walk-in Drive at Delhivery for Customer Service Associate . Roles . Any Graduate candidate can apply for the post.
Table of Contents
Walk-in Drive at Delhivery-Overview
- Company – Delhivery Infotech (Walk in)
- Role – Customer Service Associate
- Qualification – Any Graduate
- Experience – 0 – 5 years
- Location – Goa
- Salary – 4 Lpa – 6 lpa
ABOUT Delhivery COMPANY
Delhivery is a prominent Indian logistics and supply chain solutions company. Founded in 2011, Delhivery has rapidly grown to become a leader in the e-commerce logistics industry in India. The company offers a wide range of services, including last-mile delivery, warehousing, transportation, and technology-driven logistics solutions. Delhivery plays a crucial role in facilitating the delivery of goods for e-commerce companies and other businesses, contributing significantly to India’s booming e-commerce sector
Walk-in Drive at Delhivery – Customer Service Associate Responsibilities
- Handling Customer Inquiries: Customer Service Associates are responsible for addressing customer inquiries, concerns, and requests. This can involve answering phone calls, responding to emails, or assisting customers through chat or social media channels.
- Providing Product or Service Information: They need to have a deep understanding of the company’s products or services and be able to provide accurate and detailed information to customers. This helps in resolving issues and guiding customers in their decision-making process.
- Problem Resolution: Customer Service Associates are often tasked with resolving customer problems or complaints. This may include troubleshooting issues, initiating returns or exchanges, and ensuring that customer issues are resolved to their satisfaction.
- Maintaining Records: They are responsible for documenting customer interactions and maintaining records of customer inquiries, complaints, and resolutions. This data can be valuable for tracking trends and improving services.
- Upselling and Cross-Selling: In some cases, Customer Service Associates may have sales goals or opportunities to upsell or cross-sell products or services to customers. This involves identifying additional customer needs and making relevant recommendations.
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Walk-in Drive at Delhivery -Skills Required
- Effective Communication: Customer Service Associates must have strong communication skills, both verbal and written. They need to convey information clearly, actively listen to customer concerns, and respond in a professional and empathetic manner.
- Empathy and Patience: Demonstrating empathy and patience is essential when dealing with customers, especially when they have complaints or issues. Customer Service Associates should be able to understand the customer’s perspective and remain calm and patient throughout the interaction.
- Problem-Solving: The ability to identify and solve customer problems efficiently is crucial. Associates should be skilled in troubleshooting, finding solutions, and making decisions to resolve customer issues effectively.
- Product Knowledge: In-depth knowledge of the company’s products or services is vital. Customer Service Associates should be able to provide accurate information, answer questions, and guide customers in their decision-making process.
- Time Management: Customer Service Associates often need to juggle multiple customer inquiries and tasks simultaneously. Effective time management skills are important for prioritizing customer needs and ensuring that responses are timely and efficient.
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HOW TO APPLY FOR THE Walk-in Drive at Delhivery INTERVIEW?
To apply for the Delhivery walk -in Interview Candidate need to walk in to the Venue that is given below.
FOR GOA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Service Associate |
| Experience | 0 – 5 years |
| Date | 21st September |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | Goa: Delhivery Pvt Ltd, Goa_HQ, Plot No. 59a-1 and 59a-2 Pilerne Industrial Estate, Pilerne Goa, India. 403114 |
Walk-in Drive at Delhivery – Frequently Asked Question?
What is the Delhivery walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 4lpa – 6lpa for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information
