Walk-in at FiveS Digital for Customer Care Executive & Customer Support Representative Role . 12 Pass,Any graduate candidate can apply for the post.
Table of Contents
Walk-in Drive at FiveS Digital -Overview
- Company – FiveS Digital walk-in
- Role – Customer Care Executive & Customer Support Representative
- Qualification – 12 pass, any graduate
- Experience –0-1
- Location – Jamshedpur,Jharkhand & Gurgaon
- Salary – 1.75-2 Lacs P.A.
Walk-in Drive at FiveS Digital -ABOUT COMPANY
FiveS Digital is a technology-led Business Process Management organization with a meaningful customer and community-centric approach. Our core business revolves around Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/ NLP. Going strong for 13 years now, we are making our presence felt in 9 locations across India. Our BPM delivery center in Navi Mumbai is India’s first diverse and inclusive BPM workspace. We speak and process 13+ languages and are a 3500+ family, growing each day. We are certified as a women-owned, diversity unit by WeConnect International, USA. As we grow exponentially, we have ensured that our commitment to diversity, equity, and inclusivity remains undiluted.
Walk-in Drive at FiveS Digital – Customer care Executive Responsibilities
- Provide expert-level customer support by addressing complex or escalated customer inquiries, issues, and complaints.
- Handle sensitive customer situations professionally and empathetically, striving to exceed customer expectations.
- Supervise and guide junior customer support representatives, providing coaching, training, and mentorship.
- Set performance standards, track progress, and provide feedback to team members.
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Walk-in Drive at FiveS Digital – Customer Support Representative Responsibilities
- Issue Resolution: Listen to customer concerns, problems, or inquiries, and work diligently to resolve them in a courteous and efficient manner.
- Customer Assistance: Provide prompt and effective assistance to customers through various communication channels, including phone, email, chat, or social media.
- Product/Service Knowledge: Possess in-depth knowledge of the company’s products or services to address customer questions and provide accurate information.
- Technical Support: Assist customers with technical issues, troubleshooting, and guiding them through product or service features.
- Problem Solving: Analyze complex issues and provide creative solutions, which may involve coordinating with other departments or teams.
- Complaint Handling: Handle customer complaints and concerns professionally, ensuring customer satisfaction and retention.
Walk-in Drive at FiveS Digital -Skills Required
- Active Listening: The ability to listen attentively to customer concerns and questions, ensuring a full understanding of their needs.
- Excellent Communication: Strong verbal and written communication skills are crucial for conveying information clearly and empathetically to customers.
- Empathy: Demonstrating understanding and empathy towards customer issues, building trust and rapport.
- Product/Service Knowledge: In-depth knowledge of the company’s products or services to provide accurate information and assistance.
- Problem-Solving: Effective problem-solving skills to identify and resolve customer issues promptly and efficiently.
- Patience: Remaining patient and calm, even in challenging or high-stress situations, is vital for handling difficult customers.
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HOW TO APPLY FOR THE Walk-in Drive at FiveS Digital INTERVIEW?
To apply for the FiveS Digital (Walk in) Interview Candidate need to walk in to the Venue that is given below.
FOR Jamshedpur,JharkhandLOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Care Executive |
| Experience | 0 – 1 years |
| Contact no. | V Madhavi ( 6299607154 ) |
| Date | 16th October – 22nd October , |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | Zone 1 Mall, Reliance smart bazaar building Plot no-1560, NH-33, 3rd floor, PO, PS, Mango, Jamshedpur, Jharkhand 831012 |
FOR Gurgaon LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW
| Role | Customer Support Representative |
| Experience | 0 – 1 years |
| Contact no. | Simranpreet Kaur ( 9431366341 ) |
| Date | 16th October – 22nd October , |
| Time | 9.30 AM – 5.30 PM |
| walk-in Address: | Zyla health, Lower ground floor, 609 – P, Golf Course Rd, Sector 43, Gurugram, Haryana 122002 |
Walk-in Drive at FiveS Digital – Frequently Asked Question?
What is the FiveS Digital walk-in selection process?
The selection process will be based on a Written test followed by Technical and HR interviews.
What is the average salary for the post?
The average salary is 1.75-2 Lacs P.A.. for the this role.
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DISCLAIMER:
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
