HSBC bank is hiring Contact Centre Representative roles .Any graduate candidate can apply for the post.

Complete details are given below:-

• Company – HSBC bank
• Role -Contact Centre Representative
• Qualification –Any graduate
• Experience –0-3
• Location – Hyderabad
• Salary –3 – 6lpa

ABOUT COMPANY

HSBC Bank, commonly known as HSBC, is one of the largest and most prominent multinational banking and financial services organizations in the world. It was founded in 1865 and is headquartered in London, United Kingdom .HSBC, short for Hongkong and Shanghai Banking Corporation, is one of the world’s largest banking and financial services organizations. Founded in 1865 in Hong Kong, HSBC has grown to become a global banking institution with a presence in over 65 countries and territories.

HSBC provides a wide range of financial services to individuals, businesses, and institutions. Some of the key services and products offered by HSBC include:

Retail Banking and Wealth Management: HSBC offers banking services to individuals, including savings and current accounts, mortgages, personal loans, credit cards, and wealth management services such as investment advisory and retirement planning.

Commercial Banking: HSBC provides banking services to businesses, ranging from small and medium-sized enterprises (SMEs) to large corporations. Services include business accounts, trade and receivables finance, cash management, liquidity management, and international banking solutions.

Global Banking and Markets: HSBC offers services to corporate and institutional clients, including global financing, investment banking, capital markets, and treasury services. These services cater to the financial needs of large corporations, governments, and institutional investors.

What You Will Be Doing As Contact Centre Representative

• Customer Service: Contact center representatives are responsible for providing excellent customer service to individuals who contact the organization. This includes addressing customer inquiries, resolving issues, and providing information about products or services.
• Phone and Email Support: Contact center representatives handle incoming phone calls and respond to customer emails or messages. They assist customers with their questions, concerns, or requests, and ensure a positive customer experience.
• Problem Resolution: Contact center representatives work to resolve customer issues and complaints efficiently and effectively. They listen to customer concerns, gather relevant information, and find appropriate solutions within the company’s policies and guidelines.
• Order Processing: In situations where customers place orders or requests, contact center representatives may assist in processing these orders accurately and ensuring timely delivery or fulfillment.
• Technical Support: In some contact centers, representatives provide technical support for products or services. They troubleshoot technical issues, guide customers through problem-solving steps, and escalate complex issues to higher-level support teams when necessary.
• Data Entry and Documentation: Contact center representatives may be responsible for accurately entering customer information and updating records in the organization’s database or customer relationship management (CRM) system. They also document interactions and maintain proper records for future reference.

Skills Required for the Contact Centre Representative

• Communication Skills: Strong communication skills, both verbal and written, are essential for a contact center representative. You should be able to communicate clearly and effectively with customers, listen actively to their concerns, and convey information in a concise and understandable manner.
• Customer Service Orientation: Contact center representatives need to have a customer-centric mindset and a genuine desire to help and assist customers. Providing excellent customer service, being patient, empathetic, and maintaining a professional and positive attitude are crucial.
• Problem-Solving Skills: Contact center representatives should be able to analyze customer issues, think critically, and apply problem-solving techniques to address customer concerns effectively. This involves understanding customer needs, identifying appropriate solutions, and taking the necessary steps to resolve problems.
• Product and Service Knowledge: A good understanding of the organization’s products, services, and policies is important. Contact center representatives should be knowledgeable enough to provide accurate information, answer customer queries, and address product-related issues.

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HOW TO APPLY FOR HSBC bank 2023 ?

To apply for the HSBC bank 2023 Off Campus Drive – interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to HSBC bank company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.

INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK

Contact Centre Representative-hyderabad location

HSBC bank– Frequently Asked Question?

What is the HSBC bank selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 3 – 6lpa for the this role.

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DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.