Bentley Systems is hiring Technical Support Engineer Roles. Bachelor’s degree candidate can apply for the post.
Table of Contents
Complete details are given below:-
- Company – Bentley Systems
- Roles -Technical Support Engineer
- Qualifications -Bachelor’s degree
- Location -Pune
- Work Experience- 1-2 years
- Salary – 4 – 6 LPA
ABOUT THE COMPANY
Bentley Systems is a global software company that specializes in providing infrastructure engineering software solutions. Founded in 1984, the company has grown to become a leading provider of software and digital twin solutions for the architecture, engineering, construction, and operations (AECO) industries.
Bentley Systems offers a comprehensive portfolio of software products that enable professionals in the infrastructure sector to design, build, and operate infrastructure projects more efficiently and sustainably. Their software solutions cover various disciplines, including civil engineering, structural engineering, geotechnical engineering, architecture, and construction management.
The company’s flagship product, Bentley’s OpenCities software platform, supports the entire lifecycle of infrastructure projects, from conceptual design and detailed engineering to construction and asset management. It integrates data and workflows across different disciplines, enabling collaboration, improving project efficiency, and facilitating the creation of digital twins for infrastructure assets.
Bentley Systems is known for its commitment to advancing digitalization and innovation in the infrastructure industry. They embrace emerging technologies such as artificial intelligence, machine learning, reality modeling, and cloud computing to drive digital transformation and improve infrastructure project outcomes.
With a global presence and a diverse customer base that includes engineering firms, government agencies, and infrastructure owners and operators, Bentley Systems is dedicated to helping organizations deliver sustainable, resilient, and intelligent infrastructure projects. They provide training, support, and consulting services to ensure successful implementation and utilization of their software solutions.
Overall, Bentley Systems plays a pivotal role in transforming the way infrastructure projects are planned, designed, constructed, and operated, empowering professionals to create and manage the infrastructure of the future.
Please note that the information provided here is a brief overview of Bentley Systems, and the company’s offerings and activities may have evolved since my last knowledge update in September 2021.
Job Responsibility For Technical Support Engineer Role
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to power systems and software problems, and drive to resolution.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Create knowledge base including technical notes, and articles
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Skills Required For Technical Support Engineer
- Technical Knowledge: Strong knowledge of hardware, software, and networking systems is essential. Understanding operating systems, computer architecture, network protocols, and troubleshooting methodologies allows Technical Support Engineers to diagnose and resolve technical issues effectively.
- Troubleshooting and Problem-Solving: The ability to analyze and troubleshoot complex technical problems is crucial. Technical Support Engineers should be skilled in identifying the root cause of issues, using logical reasoning and diagnostic tools to find solutions, and implementing fixes or workarounds.
- Customer Service Orientation: Excellent customer service skills are necessary to provide a positive support experience. Technical Support Engineers should be patient, empathetic, and able to communicate clearly and professionally with customers who may have varying levels of technical knowledge.
- Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers and conveying technical information. Technical Support Engineers should be able to explain technical concepts in a clear and concise manner, adapting their communication style to suit the recipient’s level of understanding.
- Documentation: Accurate and thorough documentation skills are important for keeping track of support tickets, recording troubleshooting steps, and maintaining knowledge bases. Technical Support Engineers should be able to create clear and concise documentation that can be easily understood and referenced by others.
HOW TO APPLY FOR BENTLEY SYSTEMS 2023 ?
To apply for the Bentley Systems Recruitment 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- Technical Support Engineer (Pune Location)
Bentley Systems 2023 – Frequently Asked Question ?
What is the Bentley Systems selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the Bentley Systems salary for freshers?
The average of 4 – 6 LPA is based on the reports of Glass door and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
