Novozymes is hiring IT Associate, Global Service Desk Roles. BE/BTech/BSc (IT/CS) candidate can apply for the post.
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Complete details are given below:-
- Company – Novozymes
- Roles -IT Associate, Global Service Desk
- Qualifications -BE/BTech/BSc (IT/CS)
- Location -Bangalore
- Work Experience- 1-3 years
- Salary – 2.5 – 3.5 LPA
ABOUT THE COMPANY
Novozymes is a global biotechnology company that specializes in enzyme production and biobased solutions. Founded in 2000 as a spin-off from Novo Nordisk, the company is a pioneer in the field of industrial enzymes and microorganisms.
Novozymes is dedicated to leveraging the power of nature’s catalysts, enzymes, to address global challenges and create sustainable solutions. The company’s enzymes are used in various industries, including bioenergy, food and beverages, household care, agriculture, and wastewater treatment, among others.
Novozymes focuses on developing innovative biotechnological solutions that enable industries to reduce their environmental impact and improve efficiency. By replacing traditional chemical processes with enzymatic solutions, the company helps its customers reduce energy consumption, waste generation, and greenhouse gas emissions.
The company’s portfolio includes a wide range of enzymes designed for specific applications, such as converting biomass into renewable fuels and chemicals, improving the efficiency of laundry detergents, and enhancing the nutritional value of food products. Novozymes also offers custom enzyme solutions tailored to meet the specific needs of its customers.
In addition to enzyme production, Novozymes conducts extensive research and development activities to discover new enzymes and microorganisms with novel properties and applications. The company’s scientists and researchers work closely with customers and partners to develop innovative biotechnological solutions that drive sustainable growth.
Novozymes is committed to sustainability and operates with a strong focus on social, environmental, and economic responsibility. The company aims to contribute to the United Nations’ Sustainable Development Goals by offering solutions that address pressing global challenges, such as climate change, resource scarcity, and food security.
With a global presence and a strong reputation in the biotechnology industry, Novozymes collaborates with businesses, governments, and academic institutions to foster innovation and promote the adoption of sustainable practices. The company’s mission is to drive the transition towards a more sustainable and bio-based economy through the power of enzymes and biotechnology.
Job Responsibility For IT Associate, Global Service Desk Role
- User Support: Responding to user inquiries, issues, and requests related to hardware, software, applications, and network connectivity. Providing prompt and effective troubleshooting assistance to resolve technical problems and ensure user satisfaction.
- Incident Management: Logging, tracking, and managing user-reported incidents in a ticketing system. Assigning appropriate priority levels to incidents based on their impact and urgency. Following established procedures for incident escalation, resolution, and closure within defined service level agreements (SLAs).
- Problem Identification and Resolution: Analyzing and diagnosing recurring technical issues to identify underlying problems. Collaborating with other IT teams or subject matter experts to develop and implement long-term solutions, such as software patches, system updates, or configuration changes, to prevent future occurrences.
- Remote Support: Providing remote support to users across different locations, both domestically and internationally. Utilizing remote access tools and techniques to troubleshoot and resolve issues without requiring physical presence.
- Software and Application Support: Assisting users with software installation, configuration, and troubleshooting. Providing guidance on the usage and functionality of various applications and systems. Collaborating with software vendors or development teams to resolve complex application-related issues.
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Skills Required For IT Associate, Global Service Desk
- Technical Knowledge: A solid understanding of IT systems, hardware, software, and networks is essential. Proficiency in operating systems (such as Windows, macOS, or Linux), office productivity software, and common business applications is important. Familiarity with basic networking concepts, troubleshooting methodologies, and remote support tools is also beneficial.
- Troubleshooting and Problem-Solving: Strong problem-solving skills are crucial for diagnosing and resolving technical issues. You should be able to analyze symptoms, identify root causes, and implement effective solutions. Logical reasoning, attention to detail, and the ability to work under pressure are important for troubleshooting in a fast-paced environment.
- Customer Service: Excellent customer service skills are vital for providing a positive support experience. You should possess effective communication skills, both verbal and written, to interact professionally and empathetically with users of varying technical knowledge. Active listening, patience, and the ability to explain technical concepts in a clear and non-technical manner are important for building rapport and ensuring customer satisfaction.
- Remote Support: Proficiency in providing remote support is crucial, as you will often be assisting users from different locations. Familiarity with remote access tools, virtual meeting platforms, and collaboration tools enables efficient remote troubleshooting and assistance.
- Ticketing Systems and Documentation: Experience with ticketing systems for incident management and service request handling is valuable. You should be able to log, track, and update tickets accurately and in a timely manner. Strong documentation skills, including the ability to document troubleshooting steps, resolutions, and knowledge base articles, help in maintaining an organized and accessible knowledge repository.
HOW TO APPLY FOR NOVOZYMES 2023 ?
To apply for the Novozymes Recruitment 2023 interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.
INTERESTED CANDIDATES CAN APPLY THROUGH THE BELOW LINK
ROLE- IT Associate, Global Service Desk (Bangalore Location)
Novozymes 2023 – Frequently Asked Question ?
What is the Novozymes selection process?
The selection process will be based on a Written test followed by Technical and Hr interviews.
What is the Novozymes salary for freshers?
The average of 2.5 – 3.5 LPA is based on the reports of Glass door and Ambition Box.
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Disclaimer
The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
