Walk-in Drive at Sunknowledge from 22nd June to 1st July 2023 | Kolkata

Sunknowledge walk-in is hiring International Voice Process roles. Any graduate candidate can apply for the post.

Complete details are given below:-

• Company – Sunknowledge walk-in
• Role -International Voice Process
• Qualification – Any Graduate
• Experience –0-5years
• Location – Kolkata
• Salary –1-4 LPA

ABOUT COMPANY

Sunknowledge Services Inc. is a healthcare revenue cycle management (RCM) company based in the United States. Here’s some information about Sunknowledge:

Healthcare Revenue Cycle Management: Sunknowledge specializes in providing end-to-end revenue cycle management solutions to healthcare providers, including medical billing, coding, claims processing, payment posting, denial management, and accounts receivable follow-up.

Services Offered: Sunknowledge offers a range of services designed to streamline and optimize the revenue cycle for healthcare organizations. This includes eligibility verification, prior authorization, charge entry, claims submission, payment reconciliation, patient billing, and collections.

Specialization in DME Billing: Sunknowledge has particular expertise in durable medical equipment (DME) billing. They have experience in handling the unique challenges associated with DME billing, such as complex coding requirements, documentation compliance, and claims adjudication for DME suppliers.

Technology and Automation: Sunknowledge leverages advanced technology and automation solutions to enhance efficiency and accuracy in the revenue cycle management process. They utilize electronic data interchange (EDI), automated claim scrubbing, real-time eligibility verification, and analytical tools to improve workflow and minimize errors.

What You Will Be Doing As International Voice Process

• Customer Support: Providing customer service and support to international customers via voice calls. This may involve addressing inquiries, resolving complaints, providing product information, and assisting with order placement or tracking.
• Inbound and Outbound Calls: Handling inbound calls from customers who have queries, issues, or requests. Making outbound calls to follow up on customer concerns, conduct surveys, or provide proactive assistance.
• Communication and Language Skills: Demonstrating excellent verbal communication skills to interact with customers effectively. Proficiency in multiple languages may be required, depending on the international clientele.
• Problem Solving: Identifying and resolving customer issues by understanding their concerns, asking relevant questions, and providing appropriate solutions or guidance. Troubleshooting technical problems or coordinating with other departments for issue resolution may also be involved.
• Documentation and Record-Keeping: Maintaining accurate records of customer interactions, inquiries, and resolutions. Documenting important details and ensuring proper follow-up actions are taken as needed.

Skills Required for International Voice Process

• Language Proficiency: Strong proficiency in the language(s) required for the international voice process is essential. This includes fluency in speaking, listening, and understanding the language(s) used to communicate with customers from different countries.
• Communication Skills: Effective verbal communication skills are crucial to convey information clearly, listen attentively to customer concerns, and provide appropriate responses. Being articulate, maintaining a professional tone, and adapting communication style to suit diverse customers are important aspects of this skill.
• Active Listening: Being able to actively listen to customers, grasp their concerns, and understand their needs is vital. Active listening involves paying attention, asking clarifying questions, and demonstrating empathy to provide tailored solutions.
• Customer Service Orientation: A customer-centric approach and a strong commitment to providing excellent service are important for success in an international voice process. This includes being patient, empathetic, and maintaining a positive attitude even in challenging situations.
• Problem-Solving: The ability to analyze customer issues, think critically, and propose effective solutions is valuable. Problem-solving skills involve identifying the root cause of problems, considering alternative approaches, and guiding customers toward resolution.
• Multicultural Awareness: International voice processes often involve interacting with customers from diverse cultural backgrounds. Being culturally sensitive, respectful, and adaptable to different customs and norms is beneficial in fostering positive customer relationships.
• Time Management: Efficiently managing call volumes, adhering to response timeframes, and maintaining productivity are important skills for an international voice process. Good time management enables effective handling of customer inquiries and ensures timely resolution.

Increase your selection chances Apply jobs base on your Location Qualification & Experience CLICK HERE

HOW TO APPLY FOR THE WALK-IN INTERVIEW?

To apply for the  Sunknowledge (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR KOLKATA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

 Sunknowledge walk in– Frequently Asked Question?

What is the Sunknowledge walk-in selection process?

The selection process will be based on a Written test followed by Technical and HR interviews.

What is the average salary for the post?

The average salary is 1-4 LPA for the this role.

Apply for all Government Jobs Across India CLICK HERE

DISCLAIMER:

The Recruitment Information Provided above is for Informational Purposes only . The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.